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Robert Half International Medical Receptionist in Worceter, Massachusetts

Description One of OfficeTeam's clients needs a charismatic and detail-oriented Medical Receptionist! This Medical Receptionist role provides customer service over the phone and in-person, as the director of first impressions. You'll be right for this Medical Receptionist position if you are a self-starter who finds value working in a fast-paced and dynamic environment while providing support and solutions to patients, healthcare professionals, insurance providers, etc. This long-term temporary-to-full-time employment opportunity is based in the Worceter, Massachusetts area.

Your responsibilities

  • Ensuring the waiting and reception areas are kept neat and clean; reporting on any damage

  • Making appointments, collecting co-pays, and providing receipt of money in accordance with established procedures

  • Assisting patients with paperwork

  • Responding to inquiries in a detail-oriented and effective manner while efficiently answering phone calls within a minimum number of rings

  • Recording patients and visitors, in person or on the telephone; answering or referring inquiries

  • Acting as a liaison with patients and providers in a compassionate and kind manner

  • Responsible for insurance verifications with health insurance organizations

  • Managing various files and providing general office duties, e.g. data entry, scanning, faxing, etc.

  • Assisting in the management of patient medical records Requirements - You need experience with insurance billing and an electronic medical record system, as well as social media platforms

  • 2+ years of experience as a Medical Receptionist

  • Ability to handle multiple tasks to prioritize needs and expedite tasks upon request

  • Skills in multi-line phone systems preferred

  • Incoming phone call management skills required

  • High School Diploma required, A.S. Degree in healthcare/related field preferred

  • Insurance Verifications experience highly desired

  • Comprehensive knowledge of Dentrix Dental Software

  • Deep understanding of Contacting Patients

  • Switchboard phone (1-10 lines) experience

  • Adeptness in Medical Insurance Verification

  • Foundational knowledge in HIPAA compliance patient privacy rules

  • Comprehension of medical terminology and insurance products

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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