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Community Healthlink Senior Receptionist in Worcester, Massachusetts

Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds. Community Healthlink (CHL) is looking for a part-time (20 hrs/wk) Senior Receptionist in Worcester.

The Worcester Counseling Center provides integrated behavioral health and primary care services to adults, and couples age 18 and over. We offer integrated, whole person care with primary care, a wellness program, and behavioral health. The Worcester Counseling Center also offers specialized substance addiction treatment and Open Access services. Our medication assisted treatment offers buprenorphine and vivitrol treatment. We also have specialized services for individuals experiencing psychotic symptoms for the first time, and for individuals with developmental disabilities.

The Senior Receptionist provides administrative support to consumers and staff of our integrated outpatient community behavioral health centers.

  • Greet clients

  • Perform check-in and check-out with clients, including verifying insurance eligibility, entering information on lapsed insurance/new insurance, collecting co-pays and balances due and providing receipts, submitting cash sheets, updating client demographics, notifying staff that client is checked in

  • Schedule client appointments

  • Enter and make changes to staff schedules

  • Answer calls and emails and respond to messages

  • Complete referrals to specialists

  • Complete daily reminder calls

  • Complete prior authorizations

  • Complete PT1s

  • Transfer and close cases in the electronic medical record

  • Send and distribute faxes and mail

  • Work as a member of the support team

  • Scan documents into the electronic medical record

  • Assist doctors and clinicians with letters and referrals

  • Maintain calendars, professional meetings, vacations, conferences, etc

  • Perform other related job duties

  • Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors

  • Grade 5: Senior Receptionist: Minimum of a High School Diploma/GED/HiSet required; Associates degree preferred

  • Minimum of 2 years secretarial experience

  • Advanced computer skills, including use of an electronic medical record

  • Strong commitment to customer service

  • Ability to multitask.

  • Ability to use office equipment, including copy machines, computers, printers, telephones and four drawer vertical filing cabinets.

  • Ability to organize complex tasks and meet deadlines

  • Excellent oral communication skills

  • Bilingual in English/Spanish highly desired

  • All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click here.

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

PCN#: N553

Street: 12 Queen Street

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