Community Healthlink Senior Receptionist Outpatient Mental Health in Worcester, Massachusetts
Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds. Community Healthlink (CHL) is looking for a Full-time (40 hrs/wk) Senior Receptionist at our Worcester site.
Adult Outpatient Services at Community Healthlink provides integrated primary and behavioral health care services in our outpatient clinics for our consumers with severe and persistent mental illness and/or a chronic substance use condition. The integrated model includes nurse care managers who coordinate care with the behavioral and primary care providers, perform wellness assessments, develop wellness treatment plans and develop and facilitate wellness activities. Clinic staff include primary care clinicians, licensed psychologists, licensed independent clinical social workers, licensed mental health counselors, drug and alcohol counselors, psychiatrists, advanced practice psychiatric nurses, nurses, medical assistants, and administrative support staff. The clinic offers open access to services daily for our consumers and our priority population. The clinic offers substance addiction treatment including medication assisted treatment using evidence-supported models.
The Senior Receptionist will provide administrative support to consumers and staff of our integrated outpatient community behavioral health and primary care centers.
Compensation based on education and related work experience, licensure and other qualifications
Health and Dental insurance (available upon starting)
Generous paid sick, personal, holiday, and vacation time
Life and Disability insurance
401k with agency contribution
Flexible Spending Accounts available
Wellness activity discounts
Work related travel reimbursement
Weekly clinical supervision to meet clinical licensing requirements
Perform check-in and check-out with clients, including verifying insurance eligibility, entering information on lapsed insurance/new insurance, collecting co-pays and balances due and providing receipts, submitting cash sheets, updating client demographics, notifying staff that client is checked in
Schedule client appointments
Enter and make changes to staff schedules
Answer calls and emails and respond to messages
Complete referrals to specialists
Complete daily reminder calls
Complete prior authorizations
Transfer and close cases in the electronic medical record
Send and distribute faxes and mail
Work as a member of the support team
Scan documents into the electronic medical record
Assist doctors and clinicians with letters and referrals
Maintain calendars, professional meetings, vacations, conferences, etc.
Perform other related job duties
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors
Grade 5 Senior Receptionist: Minimum of a high school diploma/GED/HiSet required; Associates degree preferred
Two years of experience
Excellent oral communication skills
Advanced computer skills
Ability to multitask.
Ability to use office equipment, including copy machines, computers, printers, telephones and four drawer vertical filing cabinets.
Ability to organize complex tasks and meet deadlines.
Must be able to pass a CORI background check
Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.
External Company URL: communityhealthlink.org
Street: 12 Queen Street