Job Information
South Middlesex Opportunity Council RRH Case Manager in Worcester, Massachusetts
Summary: The RRH case manager will be responsible for completing RRH applications to request funding for various needs for the clients that SMOC serves. There will be a concentration in working with sheltered and unsheltered individuals. Provide intensive case management services to single adults residing at the Emergency Triage Centers in Worcester, and as referred by outreach dept and other agencies. Provide service needs assessment and work with each client to develop an Individual Self-sufficiency Plan with the primary goal of enhanced self-sufficiency and a moving to a more stable housing outcome.
Why Work for SMOC?
Flexible schedule, work/life balance and a 35-hour work week.
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
EyeMed Vision Insurance
403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
Provide intensive case management assessment to individuals facing housing crisis who seek services at the assessment center.
Complete all required paperwork and gather all necessary documentation needed to finalize an accurate emergency housing and service needs assessment.
Thoroughly document the initial service need for each client focusing on the following nine areas of concern: Health, Housing, Substance Abuse, Mental Health, Employment, Legal, Benefits, and Domestic Violence.
Assist clients with completing housing applications, RRH applications and negotiating leases with landlords.
Evaluate need and process requests for client assistance funds such as first, last and security deposit, furniture, linens, etc.
Work with client to complete applications for financial assistance programs such as RRH, RAFT, ESG or other transitional funding programs as they are developed by EOHLC, as well as accessing available community funds or FEMA assistance programs.
Make referrals to supportive housing programs with care management resources and rental assistance as necessary.
Serve as organizational liaison to other social service providers, SMOC housing staff or municipal officials.
Maintain accurate and timely case notes, updated service plans.
Maintain client files to include completed assessments, re-housing plans, referrals made, and services accessed.
Assist individuals in arranging appointments and transportation. • Provide transportation as needed.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Ensure compliance with contracts, company policy & procedure and other governing documents.
Uphold confidentiality, set limits, and monitor adherence to program rules and regulations including the good neighbor policy.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
Other duties as assigned.
Knowledge and Skill Requirements:
BA preferred and/or 3 years relevant work experience in social services or housing services with low-income, minority and disabled individuals preferred.
Sensitivity to low-income individuals of diverse backgrounds.
Ability to work well as a member of a dynamic team.
Must be willing to work a flexible schedule.
Assessment, advocacy and case management skills.
Reliable transportation, valid Massachusetts driver’s license and ability to meet insurance requirements.
Bi-lingual preferred.
Organizational Relationship: Directly reports to Coordinated Assessment Supervisor, GWHC. Direct reports of this position are none. Indirectly reports to Assistant Director, GWHC
Physical Requirements: Ability to drive. Must be able to sit or stand for a prolonged period. Must be able to operate a computer and complete extensive paperwork. Must be able to ascend and descend sets of stairs.
Working Conditions: Travel to various MA locations will be required. As part of the responsibilities of this position, the RRH Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace.
Monday - Friday 9:00am - 5:00pm
35 Hours per week