Massachusetts Jobs

IT Delivery Lead

Category: Business Consulting, Strategy and Digital Transformation

Main location: United States, Massachusetts, Worcester

Position ID: J1024-1171

Employment Type: Full Time

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Position Description:

Are you ready to lead a dynamic IT team and drive innovation in the P&C insurance industry? We are seeking an experienced IT Delivery Leader to join our team and make a significant impact.

Join us and be part of a team that is dedicated to delivering innovative IT solutions and driving success in the P&C insurance industry.

Your future duties and responsibilities:

• Utilize your extensive IT expertise to support and enhance our customers’ IT solutions.

• Guide a global team of BAs, developers, testers, and PMs, ensuring they follow best practices in Service Request Management, application support, enhancements, and project management.

• Work closely with P&C business functional leads to gather requirements, schedule releases (Rate Filings, Compliance, Statutory reporting), and design solutions that meet business needs.

• Manage the delivery of IT solutions, including enhancements and projects, while ensuring adherence to Agile and Waterfall methodologies.

• Track and report the status of Request Management, Incident Management, application maintenance, project management, and performance against SLAs.

Required qualifications to be successful in this role:

• Proven ability to motivate and direct a global IT team to achieve customer objectives profitably.

• Deep knowledge of IT systems in the P&C industry, including Personal Lines (Auto & Home), regulatory requirements, rating calculations, and common third-party integrations (LexisNexis, Transunion, Carfax, online payments).

• Understanding of P&C business roles such as underwriting, actuarial, product, finance, business development, claims, and insurance operations.

• Proficiency in Service Request Management, Support Management, Release Management, and Project Management.

• Ability to manage bi-weekly client governance meetings, update governance slides, and report SLAs and project status.

• Experience in managing team capacity, budget adherence, and ensuring the use of client tools (JIRA, Octane, Dynatrace, ServiceNow).

• Capability to mentor and guide team members, contributing to performance reviews and development plans.

• Education - Bachelor’s degree

hybrid MA- 2/3 days on site.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $106,200 -$209,100.

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Benefits:

CGI’s benefits are offered to eligible professionals on their first day of employment to include:

Competitive compensation

Comprehensive insurance options

Matching contributions through the 401(k) plan and the share purchase plan

Paid time off for vacation, holidays, and sick time

Paid parental leave

Learning opportunities and tuition assistance

Wellness and Well-being programs

Skills:

• Insurance

• Project Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.