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South Middlesex Opportunity Council GWHC Shift Leader in Worcester, Massachusetts


Oversee coordination of all activities of the Assessment Beds Program during his/her shift including, ongoing engagement with clients, crisis management, modeling appropriate client/staff interactions, apply consistency in program implementation, ensuring the safety of clients/staff and efficient fulfillment of assigned shift responsibilities.


  • Effectively manager on-duty staff to ensure a safe, respectful atmosphere within the program environment.

  • Ensure that all necessary tasks are carried out on each shift in support of effective program operations including safety and security protocols, meals, client storage, access to belongings and general adherence to the program guidelines.

  • Take an active and participatory role in directly relating to clients throughout the course of the shift in a respectful and dignified manner.

  • Ensure the cleanliness and safety of the facility including light cleaning duties.

  • Assist in the referral process including completing screening intakes as assigned by the Triage Supervisor.

  • Provide assistance in making and monitoring referrals as assigned.

  • Maintain appropriate logs and records as required by program operating protocols.

  • Participate in data entry to ensure full MHIS compliance as assigned.

  • Ensure compliance with federal, state and local laws as well as funding requirements.

  • Provide transportation t clients to and from appointments, as requested by Program Director.

  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

  • Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.

  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.

  • Other duties as assigned.


  • High School Diploma or equivalent experience required.

  • Team oriented.

  • Sensitivity to homeless population.

  • Ability to interact with individuals at all levels including clients, staff and external service providers.

  • Valid driver’s license, reliable transportation& ability to meet insurance standards.


  • Directly reports to Triage Services Supervisor.

  • Direct reports of this position are None.

  • Indirect reports of this position are up to 3 temporary staff per shift.


  • Ability to lift up to 10 pounds

  • Ability to drive

  • Ability to walk

  • Ability to bend over.


Light travel within the general Worcester area is required. As part of the responsibilities of this position, the Shift Supervisor will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.

Monday - Friday All shifts

35 hours per week