Massachusetts Jobs

Opportunities with Reliant Medical Group , part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

Position Summary:

Provide leadership and management to the Float Pool Department. Responsible for the operational management, coordination and oversight of the staff deployed at designated sites. Ensure appropriate systems are in place to drive recruitment and retention, financial results, staff performance, patient, staff and physician satisfaction. Collaborate with leadership to develop and implement business plans, measure performance, and develop and implement improvements.

Primary Responsibilities:

• Manage day-to-day staffing assignments and issues within area of responsibility while fostering an environment of continuous improvement and maintaining high standards for service that supports The Reliant Experience to patients, providers and others

• Overall operational responsibility for the routine business and functions including processing site requests for staff deployment, assessing critical needs, managing schedules, review and development of staff, timely and accurate submission of Payroll, management of staff time off requests

• Develop and conduct group and individual trainings with site leaders on the Float Pool including process to request staff, assessment of site need, scheduling and budget implications. Review and revise for improvements periodically

• Resolve clinical-administrative issues within area of responsibility and keep lines of communication open with staff to ensure high employee morale and a professional presence. Is accountable and holds team accountable for maintaining the highest possible performance standards. Work with site leadership to meet agreed upon commitments even under difficult circumstances

• Monitor staff training and performance by seeking input from placement site leadership, provide regular feedback to staff for ongoing improvement and development. Work with organizational leaders to ensure new trainings are conducted via new policies and initiatives

• Develop and implement new processes to improve efficiency and maximize site use of Float Pool Staff

• Collaborate with site management on common issues such as performance, recruitment, training, scheduling and priority assignments

• Ensure staff working in compliance with expected standard work for their job role, established policies, procedures, quality assurance programs, safety and infection control policies and procedures including required compliance assessment completion

• Maintain knowledge of EMR with the ability to navigate through various types of situations. Review team’s work periodically to assess performance, i.e. nursing messages, and review site schedules, as needed

• Attend required meetings and participate in committees as needed

• Ensure the highest level of staff performance and patient satisfaction. Interact with site leadership to respond to and address concerns or issues as needed. Work with physician, staff and others to address and prevent problems

• Meet regularly with site leadership stakeholders regarding Float Pool staffing and placement workflows for feedback. Regularly review performance reports available to assess staff and provide feedback (e.g. POS collections)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school or GED equivalent

• 3+ years of managerial experience

Preferred Qualifications:

• Managerial experience in a healthcare environment

• Demonstrated business and financial planning skills such as budgeting, staffing ratios, healthcare billing and collections, etc.

• Knowledge of a variety of software products/systems such as Microsoft Office Excel, Outlook, Teams, Word, Power Point, Electronic Medical Record, Budgeting, etc.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.