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ASM Global Event Manager in Worcester, Massachusetts


The Event Manager provides professional client services support in the planning, organization and management of events within the facility. The Event Manager also monitors the logistics of events, and all event coordination tasks after events are booked, through the conclusion of the event.


  • Meets with client groups to plan and organize assigned meetings and/or events

  • Supervises staff and oversees all aspects of facility operations directly related to event

  • Coordinates activities with the various service contractors for assigned meetings and/or events

  • Guides clients in preparation of events by explaining contract provisions, policies and procedures

  • Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details

  • Prepares cost estimates and monitors final billing

  • Provides clear, concise and timely communication of detailed requirements to operational departments

  • Assists in scheduling operational set-ups to provide equipment or service needs

  • Monitors and supervises facility set-up when necessary

  • Assists in training Event Services staff

  • Serves as primary liaison between clients, facility departments and facility subcontractors

  • Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events

  • Follows up on all client requests, concerns and problems

  • Attends appropriate planning, organization and other event and facility meetings in support of facility operations

  • Serves as Manager on duty as required


    Directly supervises the Event Services staff when performing Manager On Duty Responsibilities which are carried out in accordance with ASM Global’s policies and applicable laws. Responsibilities include assisting with interviewing, hiring and training employees; planning, assigning and directing work, appraising performance, rewarding and disciplining employees in conjunction with Human Resources and addressing complaints and resolving problems. Also supervises interns when applicable.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s Degree or equivalent experience

  • Minimum of 3 years’ management level experience coordinating events in a multi-purpose facility, such as a Convention Center or major hotel, which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food and beverage functions, etc.

  • Excellent verbal and written skills required

  • Working knowledge of the principles of facility management, services and equipment for a similar facility

  • Supervisory experience required

  • Knowledge of Microsoft Office


  • Excellent organizational, planning and interpersonal skills

  • Exceptional written and verbal skills

  • Ability to prioritize multiple projects

  • Demonstrate problem-solving and communication skills

  • Professional presentation, appearance and work ethic

  • Ability to work under limited supervision and to interact with all levels of staff including management

  • Ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends and holidays


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

    While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

    NOTE The essential responsibilities of this position are described under the headings above . They may be subject to change at any time due to reasonable accommodation or other reasons . Also, this document in no way states or implies that these are the only duties to be performed by the employee


    This position offers a competitive salary and benefit package . Please send a copy of your most recent resume and cover letter including salary requirements by clickin g and following the link below:

    To be considered for any open position, you must complete the application proc ess completely through the link provided . Applicants that need reasonable accommodations to complete the application process may call 508-929-0114.

    HR Manager DCU Center 50 Foster Street Worcester, MA 01608

    ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages W omen, Minorities, Individuals with Disabilities and protected Veterans to apply. V EVRAA Federal Contractor

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.