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Randstad US customer service representative in worcester, Massachusetts

customer service representative.

  • worcester , massachusetts

  • posted november 21, 2022

job details


  • $23 - $24 per hour

  • temp to perm

  • associate degree

  • category office and administrative support occupations

  • referenceAB_4119093

job details

Randstad in partnership with The Hanover Insurance Group are actively seeking an Associate Adjuster to join their Auto team in Worcester, MA starting in on a temp to hire basis. The Hanover Insurance Group is an industry leading Property & casualty Insurance Co. with over 160 years of rich history and tradition.As an claims resolution specialist, you will play a vital role in Hanover's success by providing a critical service to the business and its customers. As a member of the Auto Claims team, you will work in a dynamic and fast paced environment, responsible for meeting and exceeding goals and metrics that drive the success of the claims organization. What's in it For You?

  • Career Development: 3-6 months temp to hire employment with comprehensive job training

  • pay: $24.00 / hour

  • Schedule: Monday-Friday 8:30am-5:00pm

  • Benefits: Yes, both as a temp and when permanent with Hanover.

salary: $23 - $24 per hour

shift: First

work hours: 8 AM - 4 PM

education: Associate


  • Trainee is responsible for performing claim processing and payment functions on non-complex claims for one or more lines of business in multiple states. Responsible for reviewing electronic claim files for completeness and following procedures for gathering missing information.

  • Within specific guidelines, Trainee is responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations. This is accomplished by responding in a polite, professional manner, matching their needs with Hanover's services.

  • Develops recognition of coverages, claim processing requirements, and related data processing systems. Claims handled by this individual would not involve determining liability, questionable damages, investigation, personal injury or coverage issues.

  • Other duties as assigned


  • Customer Service (1 year of experience is required)

  • MS Office (1 year of experience is required)

  • outbound/inbound calls (1 year of experience is required)

  • telephone etiquette (1 year of experience is required)

  • Claims Processing (1 year of experience is required)


  • Years of experience: 1 year

  • Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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bailey brewer