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Community Healthlink Case Manager in Worcester, Massachusetts

Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds. Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Case Manager in Worcester, MA.

Thayer Detox is an acute, intensive, inpatient treatment program for men and women 18 and older who suffer from substance use disorders. The program provides individual comprehensive case management services to each client along with at least four treatment groups per day, run by all team members (residential counselors/recovery specialists, case managers, clinicians, nurses).

Detox also offers Enhanced Acute Treatment Services (EATS) to support individuals also dealing with active symptoms of a mental illness. Services for these clients include daily individual counseling as well as a psychiatric consultation with an MD or NP.

The Case Manager completes assessments, treatment plans, and daily check-ins for our clients in the Detox Program. Case Managers work closely with clients to help educate them on their options for further treatment and helps encourage them to formulate an aftercare plan that best suits their strengths, needs, abilities, and preferences. Case Managers also provide support to the unit in group therapy around psychoeducation, relapse prevention, and motivational interviewing


Compensation based on education and related work experience, licensure and other qualifications

Health and Dental insurance (available upon starting)

Generous paid sick, personal, holiday, and vacation time

CEU benefits

Life and Disability insurance

401k with agency contribution

Wellness activity discounts

Work related travel reimbursement

General Duties: Provides a variety of acute treatment related support services to patients receiving substance abuse treatment on the Acute Treatment Service (Detox). Implement case management and referral services for patients on a consistent basis in accordance with current substance abuse treatment standards and protocols, and CHL policies and procedures. Assist with the implementation and facilitation of the individual treatment plan and aftercare services.

  • Work with treatment team to provide comprehensive intakes and assessments to include clinical, legal and additional support service needs for clients.

  • Tobacco Education Coordinator: Duties may include the assignment of Tobacco Education Coordinator.

  • Develop appropriate comprehensive and appropriate aftercare plans while working with clients and members of multi-service team providers.

  • Conduct outreach activities at appropriate referral sites; work closely with other providers to receive referrals, conduct admissions interviews and initial assessments for review by Program Coordinator or Clinical Team.

  • Assist clients in engaging next level of services.

  • Coordinate and provide transportation as needed.

  • Participates in daily multidisciplinary team to discuss client issues.

  • Make referrals and assist clients with transition to behavioral treatment providers including outpatient services, residential placement and self-help groups.

  • Maintain statewide referral database.

  • Lead at least two skill development, educational or recreational group per week as assigned.

  • Attend program staff and clinical team meetings, supervision, trainings and all other required program meetings.

  • Document treatment relevant information in charts (progress notes); assessments, follow up interviews, case conferences, behavioral issues on the unit, coordination with other agencies or programs, referrals, clinical team treatment decisions, discharges and others.

  • Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors

  • Perform other related job duties

  • C02: Case Manager I: HSD/GED/HiSet or Associates degree

  • C04: Case manager II-Bachelor’s Degree required; degree and/or course work in social work, counseling, psychology or related field preferred.

  • Ability to implement program policies and procedures in order to maintain daily structure and consistency within the program milieu and maintain compliance with DPH licensing standards.

  • Ability to effectively communicate and develop positive professional relationships with staff and co-workers and outside professionals and complete all required documentation.

  • Knowledge of and ability to work effectively with community based resources, referral networks, and public/private systems of care.

  • Ability to assess basic physical, social, educational, legal and service needs of a client and coordinate care with other inter-agency and community based providers.

  • Experience working in Substance Abuse is a plus.

  • Certification in addictions counseling or minimum of 1 (one) year of experience in field required.

  • Knowledge of the Massachusetts continuum of care for substance abuse

  • Understanding of addiction and recovery.

  • Desire to serve others required.

  • Demonstrated strong work ethic, ability to work independently, and ability to contribute to team objectives required.

  • Preference will be given to those with experience in social services and/or working with program’s population.

  • All bilingual candidates are strongly encouraged to apply

  • Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

PCN#: 5422

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Street: 12 Queen St