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Community Healthlink Case Manager in Worcester, Massachusetts

Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Case Manager in Worcester, MA.

Community Healthlink’s Community Support Program (CSP) provides short term, intensive outreach, and case management services to support individuals at risk of repeated psychiatric hospitalizations and/or inpatient substance abuse treatment admissions. CSP services are flexible and based on individual needs but focus primarily on helping clients overcome challenges with establishing and maintaining access to health care, community-based resources, and social/peer supports.

CSP case managers meet with referred clients in a variety of community settings, complete intake assessments and person-centered service plans, then assist clients with achieving the goals identified in those plans. CSP duties include researching community-based resources and assisting clients to connect with these resources by helping with things such as short-term transportation, advocacy, encouragement, skills building, coaching, and completing paperwork.

  • Develop and maintain rapport with individuals referred to CSP.

  • Provide telephone outreach and home/community visits if needed

  • Provide “hands-on” case management support to clients, including providing short-term transportation to support engagement with providers and social services

  • Link individuals to resources and valuable information to improve health and wellness.

  • Help advocate for individuals to improve their access to care.

  • Complete required written documentation per program expectations.

  • Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.

  • Grade C04: Requires a Bachelor’s degree; preferably in the field of psychology or human services

  • Experience working with addictions and mental health issues

  • Strong communication and listening skills

  • Comfortable working independently and within a group

  • Flexible yet organized

  • Bilingual (Spanish/English or Vietnamese/English) a plus

  • Must have a current valid US-issued driver's license and ability to provide registered, inspected, and insured automobile for work related purposes including transporting clients in your own vehicle.

  • All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click here.

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

PCN#: 5372

Street: 26 Queen St