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AbbVie Biopharma Exception Report Investigation Author in Worcester, Massachusetts

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

Are you looking for a challenging and rewarding opportunity in the field of Biopharma Investigation? Look no further! We are seeking a highly motivated candidate to join our team as the Biopharma Investigation Author.

The Sr Specialist Quality Systems is responsible for providing quality assurance support for some or all of the following manufacturing processes: pharmaceutical products, medical devices, combination products and biologics. Specific areas of support may include the Document Center, Device QA, Labeling, Validation, Training and CAPA. This position will ensure that all product, process or system related quality activities from raw material inspection through shipment of final product are in compliance with Corporate and governmental regulations.

If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for writing and project management, this is the perfect opportunity for you. Join our team and contribute to the world of Biopharma Investigation. Apply now!


Lead/Participate in investigation forums such as initial triage, initial impact assessment, investigation strategy meetings, root cause and CAPAs alignment meetings.

  • Identify support function required to support the investigation process. Provide guidance on documentation content and requirements in support of investigations. Assign actions to cross functional meeting participants supporting the investigation process and assign deliverable timelines, accordingly.

  • Write and review investigation reports using a technical narrative based on process science and technical knowledge that supports the identified root cause or most probable cause.

  • Advise cross functional team members on the best practices to write investigation reports that are factual, clear, coherent, concise, complete, compliant.

  • Apply 6-sigma principles to the investigation process to identify root cause or most probable cause (5-why, 6M, affinity diagrams, brainstorming, etc.). Apply critical thinking to discern relevant information to the investigation report.

  • Design CAPAs aligned to root cause that are effective in preventing recurrences. Assign CAPA with reasonable timeframes, track due dates, review closing evidence, and approve closure.

  • Ensure that investigation process adheres to timelines to ensure approval for routine events within 30 calendar days. Recommend data-supported improvement processed for the reduction of error events and/or design of effective CAPAs.

  • Comply with all AbbVie policies, site procedures, regulatory agency requirements, Safety, and environmental regulations.



  • Bachelor’s Degree in Chemistry, Pharmacy, Biology, Microbiology, Engineering or other technical/ scientific area preferred.

  • 5+ years’ experience in quality assurance, quality oversight or relevant experience.

  • Technical knowledge in as many of the following areas as possible: Quality, Regulatory, Process Sciences, Manufacturing Operations.

  • Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.

  • Knowledge of QA systems and GMP compliance requirements including regulations and standards affecting device, biologics, and pharmaceutical products.

  • Experience working in both team setting and independently. Works well with manager guidance while able to manage own time.

  • Strong oral (with all levels of management) and written communication skills needed.

  • Excellent interpersonal skills a plus.

  • Runs and manages small to medium sized quality related projects.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

  • ​The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

  • This job is eligible to participate in our short-term incentive programs. ​

​Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.