Massachusetts Jobs

The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as an Upskilling Navigator in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply. Key Responsibilities Market and recruit program participants for FutureSkills-related programs in the Metro North region. Provide case management services to FutureSkills enrolled individuals. Explain to customers the procedure and process for Career Center services including career planning, job development, labor market information, training opportunities, partner services and referrals. Provision of services, including but not limited to, resume review/development, cover letter review/development, job search strategies, provision of labor market information, job referrals and referral to additional partner services. Develop a needs analysis and employment plan including goal setting. Customer approach to the individual?s needs and elicit solutions and strategies from the customer. Gather information through interviewing and observing individuals. Provide feedback and an objective perspective as customers evaluation their options or make career transitions. Support customers through transitions and facilitate decision making and goal setting including referrals to partners, to training, TRADE, Section 30 and ITA process. Maintain knowledge of state of the art career assessments; administer and interpret as appropriate. Research labor market issues and current workplace trends. Will handle high stress situations while demonstrating sound decision making process. Present a range of job search and career transition workshops. Inform customers of matters relevant to Career Center services; follow up on previous services; determine the success of prior services; update information; and offer additional services. Input relevant customer data appropriately and timely by following all MOSES entry policies. Utilize MOSES reports appropriately and timely. Maintain 30 day contact with a large caseload of customers by telephone, email, and personal appointments. Establish and maintain an effective working relationship with Career Center partners. Perform other related duties as assigned from time to time. Skills, Knowledge and Expertise A minimum of three years of customer service or relevant experience, and a high school diploma or equivalent required. An Associate?s or Bachelor?s degree in human services, public administration, business management or related field is preferred. At least 2 years of experience working in a career center, providing services to businesses, or other related experience is preferred. Bilingual skills are preferred. Why Work Here Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change. Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration. Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies. Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans. A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community\'s most vulnerable. Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.