Massachusetts Jobs

Location: This is a hybrid position that requires one day a week in the office and you must reside in the state of Massachusetts.

Job Description Summary:

Responsible for facilitating a variety of performance-based learning events that may include, but are not limited to general associate, management, sales, clinical, technical and operations training. Training often focuses on more abstract, less concrete soft skills training meant to influence behavior and buy-in from others. Also responsible for completing monthly Spanish call audits and therefore must be bilingual and pass a Spanish Language Assessment.

How you will make an impact:

• Facilitates learning events that are performance-based in nature.

• Delivers synchronous and asynchronous learning events using varied media in virtual and global environments.

• Employs rapid course development methodologies to quickly meet client needs.

• Exercises classroom management including learner performance and escalates issues to Learning & Development and client leadership when necessary.

• Measures, tracks and evaluates learner and client satisfaction.

• Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness.

• Keeps technical skills updated.

Minimum Requirements:

• Requires BA/BS in related field and a minimum of 4 years training experience; or any combination of education and experience, which would provide an equivalent background.

• Four years of clinical or sales experience or certification/license in the appropriate field may be required.

• Previous international training experience may be required.

Preferred Qualifications:

• Prefer a Masters degree and Mental Health license (LPC, LCSW, LMFT, etc.)