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Beth Israel Lahey Health Senior Project Manager, IT Applications - Epic Readiness in Woburn, Massachusetts

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Under general direction of the IT PMO Director, provide direction to a group who is responsible for developing and implementing information technology clinical applications initiatives that support the strategic objectives of BILH. Utilize policies and procedures for project management methodology and defining, testing, and installing the information technology clinical applications initiatives based upon the user-defined business requirements and best practices. Provide an effective liaison between the business departments, the project Steering Committee and the information Services department, as well as, external vendors providing IS related application project management services.

Job Description:

Essential Duties & Responsibilities including but not limited to:

  1. Direct and manage clinical applications project development from beginning to end. Typically “medium’ or ‘large’ sized application development and deployment projects will be managed.

  2. Define project scope, goals and deliverables that support business goals in collaboration with management and stakeholders.

  3. Develop full-scale project plans and associated communications documents.

  4. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

  5. Liaise with project stakeholders on an ongoing basis.

  6. Estimate the resources and participants needed to achieve project goals.

  7. Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

  8. Where required, negotiate with other department managers for the acquisition of required resources from within Lahey Health.

  9. Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.

  10. Set and continually manage project expectations with team members and other stakeholders.

  11. Delegate tasks and responsibilities to appropriate colleagues.

  12. Identify and resolve issues and conflicts within the project team.

  13. Identify and manage project dependencies, using critical path methodology.

  14. Plan and schedule project timelines and milestones using appropriate tools.

  15. Track project milestones and deliverables.

  16. Develop and deliver progress reports, proposals, requirements documentation, and presentations.

  17. Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.

  18. Manage changes in project scope, identify deviations or areas of potential conflict, and devise contingency plans.

  19. Define project success criteria and disseminate them to involved parties throughout project life cycle.

  20. Coach, mentor, motivate and supervise project team members and contractors, and guide them to take positive action and accountability for their assigned work.

  21. Build, develop, and grow any business relationships vital to the success of the project.

  22. Conduct project lesson learned session and create a recommendations report in order to identify successful and unsuccessful project elements.

  23. Develop best practices and tools for project execution and management.

  24. Coach, mentor, motivate and supervise other IT Project Managers or Project Leads, and guide them to take positive action and accountability for their assigned work.

  25. Mentor and advise IT colleagues on tools, best practices, application project management, and cost & schedule analysis.

  26. Assist IT colleagues in the development of business cases, Project Concept Documents, Project Definition Documents, RFPs, and work plans.

  27. Act as project management advisor for IT projects not being directly managed by IT PMO, including phase gate reviews for large/strategic projects.

  28. Provide Project Management training sessions as required.

  29. Utilize software applications as needed to accomplish responsibilities, i.e. MS Office, Visio, MS Project, SharePoint, and others as adopted by the IT PMO.

  30. Perform project reviews or audits. Assess the health of a project or lead a small team in doing so.

Minimum Qualifications:

Education: Bachelor’s degree is required, Master’s degree is preferred.

Licensure, Certification & Registration: Current PMP Certification from Project Management Institute (PMI) preferred, or pursuing a PMP certification and will attain certification with 12 months from hire date.


  • A minimum of 7 years of general Project Management experience

  • A minimum of 5 years applications development project management experience

  • A minimum of 2 years’ experience using of the Systems Development Life Cycle (SDLC) methodology

  • Experience creating Business Requirements, Project Plans, Project Schedules and associated project materials

  • Experience with supporting both purchased and in-house developed hardware and software applications

  • Familiarity with healthcare clinical applications development, support planning and ongoing applications management

Skills, Knowledge & Abilities:

  • MS Office Tools (Word, Excel, Project, PowerPoint, Visio)

  • Expert understanding of Project Management Body of Knowledge (PMBOK) Discipline (Integration, Scope, Time, Quality, Human Resources, Communications, Risk Management, Procurement)

  • Expert understanding of project life cycles.

  • Demonstrated experience in leading the application management life cycle including participation in governance, SDLC, and operations activities.

  • Demonstrated experience in all phases of the SDLC including requirements elicitation, design, development, quality assurance, business continuity, and pre and post-production planning.

  • Demonstrated experience leading and successfully implementing projects involving in-house custom development, clinical report writing and third party software application implementations.

  • Ability to communicate effectively with IT hardware and software subject matter experts.

  • Strong ability to assimilate operational and technical requirements to effect efficient project planning and execution.

  • Strong ability to assess project technical risks and constraints

  • Ability to effectively manage time, prioritize work, multi-task across many assignments and delegate.

  • Ability to assess the impact of new project requirements on an existing team workload.

  • Technical writing skills producing clear and unambiguous deliverables.

  • Ability to articulate a variety of departmental and organizational goals, strategies and plans into integrated tasks with timelines and resource assignments.

  • Demonstrated organization, verbal, written and inter-personal skills.

  • Excellent leadership, management, analytical, problem solving and technical skills.

  • Strong knowledge of clinic and hospital clinical practices.

  • Familiarity with healthcare provider clinical systems – such as EPIC.

  • Demonstrated skills in strategic and critical thinking, negotiation and relationship building.

  • Global vision and perspective in all areas of decision-making.

  • Exhibit the highest values of excellence, integrity and innovation.

  • Knowledge of project change management.

  • Decisive, and flexible

  • Problem solver, consensus builder, results oriented with ability to quickly take action to achieve goals.

  • Energetic, self-confident, and persuasive.

  • Solid technical grounding, project management and implementation experience.

  • Ability to work with a variety of vendors and implementing and supporting multiple products.

  • Proven leadership abilities and comprehensive knowledge of healthcare information systems.

  • Customer focused, and service oriented.

  • Proven management skills with a track record of mentoring and developing staff.

  • Ability to handle multiple projects with aggressive timelines.

  • Ability to multi-task and prioritize work.

  • Capable of using Micro-Soft Windows Word, Excel, PowerPoint, Outlook, Visio and Project.

  • Proven team-building skills with technical and non-technical staff.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

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