Massachusetts Jobs

C.H. Robinson is seeking a Customs Manager to play a pivotal role in ensuring the seamless execution, oversight, and strategic direction of our customs brokerage operations. In this role, your primary focus will be on coaching, planning, leading, and directing the performance of our operational business units within the customs brokerage realm. We are looking for someone with exceptional organization, leadership, talent development, customer service, and relationship-building skills. If you're ready to take on a challenging yet rewarding role where your leadership and strategic skills will make a significant impact, apply today, and join C.H. Robinson in driving excellence in customs brokerage operations!

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 2-3 days a week, igniting creativity and driving impactful results. With the flexibility for remote work 2-3 days a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

• Lead recruitment, onboarding, and continuous development of top-notch Customs brokerage talent, including the establishment and management of a senior entry writer development program

• Draft client advisories on relevant trade, market, and regulatory updates, contributing to monthly product updates and providing guidance to brokerage employees in responding to challenging customer scenarios and complex government inquiries such as U.S. Customs and Border Protection (CBP) priority trade issues

• Oversee monthly balanced scorecard of operations line performance, collaborate with branch leadership for effective problem resolution and process improvement, and participate in pricing and process negotiations

• Design, control, and maintain the playbook for successful Customs brokerage operations service delivery, setting personalized objectives for operations line supervisors

• Build key relationships with brokerage clients, origin counterparts, and destination partners vital to our clients' transportation and supply chain success, ensuring optimal customer service satisfaction by adhering to Service Level Agreements (SLA) and troubleshooting complex scenarios

• Act as a primary liaison with importers, ensuring timely and accurate entry submission to CBP and other government agencies and facilitate quarterly business intelligence updates to share impactful insights on import program

• Mentor employees in delivering quality business reviews encompassing broker instruction, HTS database verification, change management, and customs brokerage business reviews, while supporting sales efforts as needed by the Customs product leader

• Address and resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers while collaborating with the global operations team to implement continuous improvements

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• High School Diploma or GED equivalent

• Minimum 5 years of recent Customs brokerage experience

• Minimum 3 years of direct people management experience

• Ability to travel up to 10% (domestically and internationally)

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university

• Strongly recommended to be pursuing or have an Active Customs Broker License

• Proven flexibility & adaptability to product and customer needs

• Active participation in local port trade organizations, CBP seminars, and other trade events

• Time management and organizational skills

• High emotional intelligence, situational leadership, and coaching techniques

• Excellent written & verbal communication skills

• Demonstrated excellence in operations management performance

• Understanding of financial statements and key performance metrics

• Track record of building strong customer relationships

• Site Specific: Additional European language (regional languages)

• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .