Massachusetts Jobs

Description We are offering an exciting opportunity for a Collections Analyst in Woburn, Massachusetts. This role involves managing customer credit applications, maintaining records, and resolving customer inquiries within a fast-paced environment. The Collections Analyst will also monitor customer accounts and take appropriate action. This position offers a long-term contract employment opportunity.

Responsibilities:

• Process and reconcile receivable balances for existing customer base.

• Review and audit lease documents or purchase orders to validate billing.

• Maintain and update collection notes at the contract parent or transaction level.

• Provide timely and accurate Accounts Receivable (AR) reporting for contracts or invoice aging balances.

• Support a high volume of customers by following defined collection strategy for making daily calls to customers and following up on arrangements made for resolution of outstanding balances.

• Administer past due or default notices and work with department management to decide if account should be written off, taken to litigation, or sent to a collection agency.

• Establish and maintain positive interactions with internal departments such as Leasing, Operations, Legal, Site Acquisitions, Site Leasing Management, Engineering, Acquisition, Zoning and Permitting (AZP) and Redevelopment to resolve customer disputes in a timely manner.

• Initiate telephone contact and maintain proper follow up with assigned customers, escalating to Supervisor when necessary.

• Research pay histories and collect past due balances on rent or purchase order-based receivables.

• Audit billing amounts, identify necessary billing adjustments, and complete paperwork to support changes. Requirements • Demonstrated proficiency in Customer Service and Call Center Operations

• Extensive experience in Reporting and Auditing

• Proficiency in Accounts Receivable (AR) and Billing

• Experience in Invoice Review and Adjustments

• Familiarity with Collection Processes and Supervising

• Knowledge of Contracts, Financial Notes, and Purchase Orders

• Proficiency in Workstation Support and Interpreting

• Experience in Research Analysis and Engineering

• Knowledge of Litigation, Notices, and Acquisitions

• Familiarity with Wireless technology and Assertion Markup Language

• Experience in handling complex tasks independently and making informed decisions

• Excellent written and verbal communication skills

• High standard of ethics and professionalism

• Bachelor's degree in finance, accounting, or a related field (or equivalent work experience)

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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