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Beth Israel Lahey Health Administrative Associate (32-Hrs) Rotating Day/Nights in Winchester, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Rotating (United States of America)

JOB SUMMARY: Contributes to the Hospital’s mission by providing administrative support to the patient care units. This busy administrative support position will have an impact on patient care and patient and family member satisfaction by fielding requests and information to the patient care team and family members.

Job Description:


32 hours rotating shift day/night.

Every 3rd-weekend rotation 7 pm-7 am

Holiday group rotation


*High School diploma required.

*At least one year of previous work experience in an administrative support role.

*Knowledge of basic medical terminology is preferred.

*Basic computer knowledge.

*Excellent communication and customer service skills.


  • Provides administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care.

  • Answers phone and responds to questions. Directs calls to team members and /or takes messages.

  • Greets patients, visitors, volunteers, and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction.

  • Processes physician and other orders utilizing the electronic medical record. Monitors orders and notifies nursing staff promptly of pertinent issues.

  • Receives admittance information. Communicates to nursing staff to start the patient placement process and ensures the room is available for the patient.

  • Maintains accurate and complete medical charts for patients, including forms necessary for daily use.

  • Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs.

  • Prepares patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge.

  • Prioritizes functions based on emergency situations.

  • Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, letter typing, spreadsheet creation, minute taking, and sorting and triaging mail.

  • Files. Ensures the unit has an adequate supply of various required forms.

  • Maintains adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled