Massachusetts Jobs

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

24

Work Shift:

Day (United States of America)

Job Description:

HOURS: 24-hours/week. 7:00 AM to 7:00 PM. Every other weekend and alternating holidays.

Education/Experience

Required:

• High School Diploma or G.E.D.

• Must have/be one of the following:

• Certified Nursing Assistant

• Nursing student with completion of one medical-surgical clinical rotation

• Three months of clinical care experience

Preferred: At least one year of work experience in an administrative support role.

Required:

• For safety and quality reasons, must be able to read, write, and communicate effectively in English with patients, visitors, and fellow members of the hospital team

• Basic computer knowledge.

• Excellent communication and customer service skills.

LICENSES, REGISTRATIONS, CERTIFICATIONS:

Preferred: Certified Nursing Assistant

LIFE SUPPORT CERTIFICATION REQUIRED : Basic Life Support

Schedule requirements: Based on department needs. Holiday rotation is required.

Travel requirements : Based on department needs. May be asked to cover other units to meet business and patient needs.

REPORTING RELATIONSHIPS:

• Reports to the Nurse Manager.

• Works under the direction of a nurse in the clinical role.

• Does not supervise others

JOB FUNCTIONS:

Clinical Associate

• Provides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes.

• Welcomes and orients patients, family members, and significant others to the environment.

• Contributes to meeting the patient’s physical, emotional, cultural, and spiritual needs.

• Observe patients and report findings and/or concerns to nurses promptly.

• Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction.

• Performs required tasks including but not limited to:

• Assisting with activities of daily living

• Making an occupied and unoccupied bed

• Assisting in transporting patients, beds, supplies, and equipment

• Collecting, labeling, and transporting specimens

• Retrieving and signing out blood products

• Accurately performs point-of-care testing

• Obtains vital signs and weights

• Maintains accurate intake and output measurements

• Removes Foley catheters and saline locks

• EKGs

• Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety.

• Sets up/breaks down rooms, ensuring reasonable turnaround time.

Administrative Associate

• Provides administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care.

• Answers the phone for the unit, answering questions, directing calls to other team members, and/or taking messages and expediently passing on information.

• Greets patients, visitors, volunteers, clergy, and interdisciplinary staff members. Answers questions, signs forms, and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction.

• Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout the shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff.

• Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available. Assembles a medical chart for the patient.

• Maintains accurate and complete patient medical charts, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate.

• Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arrange ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs.

PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONS

• The employee must have the physical and mental abilities to perform the position's duties listed above using the PROMISE behaviors.

• Employees are expected to come into contact with blood, bodily fluids, or other potentially infectious materials while performing their duties.

• Employees are expected to have contact with potentially hazardous chemicals while performing their job duties.

• The list below is intended to describe the position's physical and sensory ability requirements; however, those requirements may vary, sometimes considerably, based on meeting patient and operational needs.

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled