Massachusetts Jobs

Sr. Manager, Customer Quality

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. With engineering know-how and responsive service and support around the globe, the company builds collaborative partnerships to meet technology advances, propel growth for its customers and innovate the future of power. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

POSITION SUMMARY:

Responsible for oversight of all phases of AE’s Medical Business Unit’s coordinated response related to customer quality issues and the implementation of operating practices and programs dealing with customer satisfaction and retention (e.g. NPI quality, SCAR’s, escalations, etc.). Responsible to oversee the Customer Quality team’s resolution of matters related to Quality/Reliability of product, internal processes and procedures that impact overall customer satisfaction. Will oversee and be responsible for customer negotiations on business critical issues by coordinating input from Customer Quality team, and cross-functional groups and has the responsibilityand subsequently has the authority to make recommendations on matters of significant impact on company authority to deviate, or proceed with actions related to overall customer and AE satisfaction.

RESPONSIBILITIES:

• Leads, directs, and manages all Customer Quality Management team activities for Medical BU, to develop strategies for meeting customer’s requirements in all quality areas that also serve the BU’s business needs

• Properly manages programs, groups and product teams related to workload in relation to meeting corporate customer quality business objectives, especially for Medical BU.

• Oversees the relationship between customer’s Quality, Engineering and Production groups and AE’s Engineering, Sales, Marketing, Service, Quality and Operations functions to resolve equipment reliability and performance issues

• Program manages the technical strategies necessary to address critical customer problems ranging from NPI, filed escalations, or factory product issues, as needed

• Establishes team objectives and assignments as well as manages the reporting system for the team and top level KPI’s on critical customer problems relating to Medical Products and customers

• Interacts with major customers execitives and involves controversial situations, minor customer negotiations, or influencing and persuading other senior level managers

• Initiates 8D root cause analysis & corrective actions, and insures timely closure of actions.

• Trains, coaches, assess, and mentors team and peers with relation to failure analysis reports, data analysis (quality metrics), corrective action, root cause analysis (8D / CAPA), and quality performance reports.

WORK ENVIRONMENT:

• Standard office environment, noisy & busy manufacturing areas / labs, and clean-room environment

• AE Plasma Power, is a highly dynamic, technically challenging, and fast-paced manufacturing work place

• Must be able to travel, up to 25-30% of the time. Travel is mostly domestic, but may require international visits to interact with customers and/or vendors

QUALIFICATIONS :

• Ability to communicate effectively and professionally with a variety of internal and external customers

• Requires the use of independent judgement, responsible actions and professionalism in all customer dealings

• Ability to construct cross-functional project teams and complete programs on schedule

• Ability to balance the requirements of performance, cost, and manufacturability

• Ability to solve complex technical problems

• Ability to manage multiple projects at one time

• Excellent verbal and written communication and interpersonal skills

• Proven ability to successfully manage teams through coaching and development

• Strong computer skills, including experience with all Microsoft Office products, SAP - Enterprise Requirements Planning (ERP), and Customer Relationship Management (CRM) – SFDC

EXPERIENCE:

• Eight years of experience in technical or quality management

• Experience in managing Customer Quality function.

• Experienced with working in a faced paced, high mix low volume manufacturing environment

• Experienced in Medical devices/equipment industry is desirable

• Experienced in working with a global team

• Experience in design, manufacturing, and trouble-shooting of DC generators/PSUs used in medical or industrial applications

• Experienced with manufacturing quality or product quality management

• Experienced working with field service teams

• Knowledgeable of SPC, Variation Control, and MSA or GR&R techniques

• Ability to utilize quality / lean tools in analyzing, solving, and discussing problems—e.g. histograms, run charts, control charts, parteto charts, etc.

• Understanding of ISO 9001 quality systems and copy exactly requirements

EDUCATION:

• Bachelors degree in Engineering / Science

• Advanced Degree in Engineering / Science - desired

• MBA - desired

COMPENSATION:

As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $135,000 to $190,000 per year.

BENEFITS:

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and discounted Employee Stock Purchase Plan. 

In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:

Medical - multiple medical plans are available to choose from

Short and long-term disability and life insurance

Health savings and flexible spending accounts

Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays

8 hours of paid volunteer time off

8 weeks of paid parental leave for both Moms and Dads

Company matched 401(k)

Tuition reimbursement

Expanded mental health coverage and employee assistance programs 

Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to HumanResources@aei.com.