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Hub International Commercial Insurance - Cyber Claims Advocate (Potential for Hybrid Work) in Wilmington, Massachusetts

Join our Stevie Award Winning Team at HUB International!

When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 14,000 professionals in 500 offices across North America.

We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

HUB International Limited is a leading insurance brokerage providing an array of worldwide brokerage services including property, casualty, risk management, life and health, employee benefits, investment, and wealth management products and services throughout the United States, Canada and Puerto Rico.

We currently have an opportunity for a Commercial Insurance - Cyber Claims Advocate (Potential for Hybrid Work) . The selected employee will be responsible for the reporting, tracking, coverage analysis, negotiation, and advocacy on cyber claims in accordance with the practices, policies, and procedures of the Company. Responsible for the review, analysis, and negotiation of client contracts.


Specialty Claims (EPL, D&O, Cyber):

Review claim details to identify most applicable policy(ies) for reporting purposes. Report claim, add to tracking system.

Request copy of all contracts that might apply. Review contracts for indemnity and subrogation opportunities or obligations.

Review all applicable policies to determine coverage issues, approved defense counsel and vendors and advise insured of policy provisions.

Once adjuster and claim information is received, update tracking spreadsheet, contact adjuster for consent for defense and vendor services. Provide insured with adjuster contact information.

Update Producer and account team of any claim status, consent for vendors, or issues with counsel, rates or vendors. Determine appropriate timeline for client and account team updates.

Act as liaison between Client, Insurer and Producer & Account team.

Negotiate coverage and maintain advocacy through resolution of claim.

Establish need for claim reviews between insurer, client and HUB.

Create charts and graphs of claims data for benchmarking and selling purposes.


Review full contract, identify which party holds the risk exposure and determine whether the risk is shifted to the appropriate party, if not, provide alternative language.

Review insurance and indemnification language and work with account team to confirm compliance. If not in compliance, provide alternative language to match coverage in place.

Provide client with outline of terms and conditions not in compliance and the cost to amend coverage to comply, or cost to self-fund risk.

Discuss recommendations with client and their counsel.

Conference with other party and their counsel to discuss recommendations.

Provide staff and clients with training and education on claims coverage requirements, issues and policy provisions as well as contractual risk transfer.


  • Experience with commercial lines claims (general liability is helpful for contracts).

  • Proficiency with claims reporting, advocacy, status and reserve adjustment concerns.

  • Proficiency with Microsoft Office Products, specifically with Excel.

  • Excellent organizational, interpersonal communication skills and ability to work in a team environment.

  • P&C Insurance Broker License is encouraged.

  • Certification in cyber risk claims is encouraged.


Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit