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IDEX Technical Sales Coordinator – Steridose in Westwood, Massachusetts

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.

POSITION: Technical Sales Coordinator – Steridose

DEPARTMENT: Inside Sales – MF and Steridose

LOCATION: Waterloo, ON or Westwood, MA

Position Summary

Technical Sales Coordinators are key roles in our Inside Sales teams. These customer-facing roles will correspond with our global customers and channel partners, preparing quotations, answering technical questions, and providing status updates on customer orders. TSC’s also work closely with engineering and operations regarding order status and other key deliverables.

Essential Functions

  • Fielding inquiries and providing responsive service support to customers and channel partners

  • Troubleshooting equipment issues and preparing technical solutions

  • Preparing detailed proposals/quotes for equipment, critical replacement parts and/or service requirements

  • Reviewing purchase orders and working closely with order entry to process in a timely manner

  • Coordinating with manufacturing operations & logistics teams to execute on customer orders

  • Facilitating advanced or customized requests with engineering teams to overserve key customers

  • Facilitating and coordinating customer returned impellers for refurbishment

  • Addressing warranty claims and coordinating Return Materials Authorizations (RMA’s)

Knowledge, Skills, and Abilities


  • Related post-secondary education or equivalent experience is required.

  • A technical post-secondary or equivalent degree is preferred.


  • 2-4 years of related experience with a proven customer service track record in technical sales environment

  • Prior experience in a manufacturing environment is desired.


  • A Customer Obsession Mindset and passion for technical sales is required.

  • Demonstrated ability and experience working in a dynamic, deadline-oriented environment is required.

  • Excellent verbal and written communication and organizational skills are required.

  • Proficiency in Microsoft Office applications is required.

  • Familiarity with ERP Systems strongly desired. Infor Visual Manufacturing experience preferred.

  • Working knowledge of industrial equipment, previous experience with a manufacturing ERP system and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding.

Physical Environment and Environmental Factors

  • Regularly works in an office setting.

  • Frequently required to stand, sit, talk, and hear

  • Must be able to work in front of a computer for a large portion of the day

  • May occasionally lift up to 20lbs

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: Quadro