Massachusetts Jobs

Description

We are building the bank for the future. We are focused on what matters most…and prioritizing well to deliver for our customers.

As an employee of Citizens you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens is an established and successful financial services company with national presence and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

CitizensPay is a leader in the Point of Sale Financing market and is experiencing rapid growth, partnering with leaders including Apple, Microsoft, and Amazon. We aspire to be the undisputed leader in the rapidly evolving POS Financing space, and are investing in innovative ways to deliver world-class products and solutions to deliver on the next phase of growth for the business. This role will be critical to our strategy, and will be responsible for building new value added services such as omni-channel customer communications to deepen digital customer engagement and loyalty with our franchise.

Key responsibilities

• Develop and own the strategy and end-to-end roadmap for building an intelligent and automated omni-channel communications platform and additional value added services

• Understand key touchpoints across digitally engaged customer journeys, help define new opportunities and optimize existing opportunities so we can truly wow our customers

• Provide clear vision and scope, use cases, workflows, measurement framework and product requirements to support product development for the Agile pod

• Work with key business stakeholders and partners to decompose vision into minimal viable product sets of feature and stories to ensure a harmonized product backlog prioritized on highest value delivered

• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives. Validate value through KPIs and features shipped to enhance customer satisfaction.

• Use data to make informed decisions and continue to iterate based on data and customer feedback

• Facilitate & drive solutions across the organization; working with legal, risk, operations, UX and technology teams to prioritize, deliver solutions that align with the overall strategy.

Qualifications

• 8+ years of prior working experience as a Product manager to help drive product design and backlog across multiple SCRUM teams

• Knowledge and experience in creating marketing content, and driving digitally engaged customer experiences & customer communications

• Strong product and strategic mindset, with technical understanding of APIs/interface design, communications, and digital servicing technologies

• Experience leading product/platform management in a modern operating model – serve as leader on Agile team, direct pod of cross-functional resources around execution, maniacal focus on customer-based design, with demonstrated ability for continuous learning, growth mindset, and strong empowerment working with the team daily

• Strong analytical skills and preference for making data driven decisions

• Strong customer empathy and experience to shape product direction and execution based on customer needs

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F 8-5

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Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.