Massachusetts Jobs

MassHire JobQuest Logo

Job Information

General Dynamics Information Technology ITSM Innovation Architect - REMOTE! in Westwood, Massachusetts

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: NACI (T1)

Job Family: Solutions Architect

General Dynamics Information Technology is looking for a talented and experienced ITSM Innovation Architect who will be responsible and accountable for ensuring continuous innovation of solutions to drive business value.

This position is expected to provide strategic vision, solutions and roadmaps while driving architectural recommendations to ensure that technology, processes, and people provide capabilities to support the business strategy and value chain execution. The position will drive the managed services transformation solutions innovation for the VA. Additionally, this individual will also serve as the Deputy Program Director approximately 30% of the time.

This position is 100% remote!


  • This position will require a mix of technical excellence, strong executive communication/interaction customer service skills, Program/project management, and extensive IT service management process knowledge.

  • Act as Deputy Program Director for the VA ESDMS Program as needed

  • Serve as a technical leader and evangelist for emerging trends, new technologies, process, and governance

  • Collaborate with business stakeholders to ensure business and IT alignment around areas of technical responsibility

  • Develop business cases to demonstrate the accretive value generation of each innovation, understand investment, return on investment, cashflow and non-monetary value generation

  • Actively pursue solution and operational enhancements, and innovation to provide continuous improvement

  • Work with vendors for service delivery, evaluating and implementing new technologies

  • Support vendor RFI(s) and procurement actions to acquire proposed technologies on behalf of the VA and/or GDIT

  • Manages and is responsible for the successful completion of all tasks as assigned program area including technical work, innovation, financial and business development activities.

  • Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits.

  • Prepares and provides various reports and technical reviews to senior management as requested.

Required Skills and Experience

  • Bachelor’s Degree in Computer Science, Management Information Systems or related field

  • 10+ years of IT experience

  • 5+ years of proven experience developing and delivering enterprise technical solutions to meet business objectives

  • 4+ years of proven ServiceNow technologies expertise

  • Experience leading organizations performing in a Managed Service Environment while demonstrating a thorough understanding of how to manage a technical team supporting multiple diverse systems and innovations

  • Proven success delivering solutions in a complex, rapidly changing environment

  • Demonstrated experience interacting with and influence Senior Federal resources up to an including agency CIO(s) and CIO direct staff with a strong ability to persuade, influence and effectively embrace client and stakeholder relationships

  • Fundamental understanding of service methodologies and abilities to support complex financial modeling to generate compelling business cases

Desired Skills and Experience

  • Master’s degree in related field

  • Strong conceptual strength, strategic thinking, problem solving, technical and analytical skills

Attributes for Success

  • Demonstrate proven experience (with tangible outcomes and results), a can-do attitude, an ability to influence internal and external customers, and a leadership and communication style to facilitate collaboration

  • Be client focused by building consultative approaches and methodologies centered on customer needs, embracing an understanding of the principles and practices of client experience into innovation development

  • Be a continuous learner by continually developing and improving one’s skill and knowledge to perform effectively and adapt to change in the workplace. Development occurs through a variety of learning opportunities, seeking feedback, and individual reflection

  • Be tenacious and results-driven by setting high goals for yourself and others and accomplishing them in effectively working through challenges and demonstrating commitment to the team’s goals

  • Be a creative problem solver, focused on improving practices and results and being open to new ideas and maximizes available resources

  • Be an effective communicator by conveying information in a way that is strategic, hones, timely, and respectful

  • Be a change leader focused on innovation and solving complex client issues through disruptive technologies to change the way we do business.

  • Be a collaborator and Partner working effectively with others to achieve shared goals through cooperation, sharing knowledge, joint problem-solving and celebrating success

  • Embrace and embody GDIT’s values of commitment, Impact, Integrity, Imagination and Agility

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.