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A. Duie Pyle, Inc. Warehouse Customer Service Representative in Westfield, Massachusetts


A. Duie Pyle currently have an opening for a Warehouse Customer Service Representative in our Westfield, MA. Location!

Family Owned and Providing Job Security since 1924

Position Overview

  • Respond to inquiries from customers

  • Process orders for shipment

  • Select carriers and call consignees for appointments

  • Interact with CSR Teams and LTL carriers

  • Follow up on daily shipments

  • Interface with customers and other personnel from various departments

  • Miscellaneous clerical tasks as needed

    Job Requirements

    Do you have what it takes?

  • Good computer skills

  • Good communication and interpersonal skills with excellent phone etiquette

  • Excellent attention to detail with the ability to provide excellent customer service

  • Good follow up skills; ability to resolve issues from beginning to end

  • Ability to work Overtime and Saturday's when required

Recruiting: 484.887.2003

Benefits Offered

  • 8 Paid Holidays

  • Paid Personal Days

  • Paid Vacation

  • Weekly pay through Direct Deposit

  • 401K retirement with company match

  • Annual Corporate Profit Sharing plan (100% employer paid)

  • Medical coverage – multiple plans to meet your family’s needs

  • Dental (included with medical coverage)

  • Vision

  • Life insurance (1x annual salary covered Pyle, optional buy up available)

  • Gap assistance insurance (critical illness, accident and inpatient hospitalization)

  • Short and Long Term disability insurance (Company paid)

  • Open Door Policy

  • Flexible Spending Accounts for benefits

A. Duie Pyle is the Northeast’s premier integrated supply chain solutions provider ideally equipped in servicing the congested Northeast metropolitan region. Family-owned since 1924 and with over 3,200 employees, A. Duie Pyle provides engineered logistics solutions and consultative services utilizing our vast network of 24 LTL Service Centers, 11 strategically located warehouses, Dedicated fleet operations and specialized Truckload services through Pyle Logistics.

A. Duie Pyle Dedicated prides itself on delivering the most personalized customer service in the industry, with much of our success due to our professional, team-oriented drivers. While all drivers are hired for and consistently work a primary account, to maintain our service standards, there are occasions we request members of the Dedicated team provide temporary assistance at other accounts during surge periods.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Keywords: Customer Service, Customer Service Representative, CSR, Customer, Service, Rep, Representative, Warehouse, Dock, Drivers, Typing, Customer Care, Care, Serving, Forklift, Pallets, Pallet, Pallet Jack, Dock.