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General Dynamics Information Technology Quality Assurance Analyst in Westfield, Massachusetts

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Job Family: Quality Assurance

We are GDIT. As one of the largest IT and mission services providers to the government, we own our opportunities to better enable healthcare organizations to identify theirs.

You can make GDIT your place. You make it your own by turning obstacles into action. By owning your opportunity at GDIT, you’ll play an important role in providing the technologies and services that millions of healthcare professionals depend on, every day. Our work depends on a Quality Assurance Analyst joining our team to support CMS activities in a MD location.

At GDIT, we put our people first. As a Quality Assurance Analyst supporting CMS, you will be trusted to develop and track quality metrics and reports, identify areas for improvement; and provide feedback to managers and task leads.

Roles and Responsibilities

  • Identification of appropriate quality measurements and validations.

  • Monitoring adherence to established processes and contractual requirements.

  • Presenting audit findings to program leadership, task managers and employees.

  • Establishing reports and tracking tools.

  • Developing recommendations for process improvement.

  • Investigating quality lapses identified by staff, customers or other stakeholders, performing root cause analysis to identify areas of potential weakness.

  • Training staff on appropriate use of quality control tools, metrics and documentation.


  • BA/BS (or equivalent experience)

  • 2+ years of experience in project or quality management

  • Strong working knowledge of Microsoft Office suite (especially Excel)

  • Exceptional written and verbal communication skills

  • 2+ years of experience working within Agile teams

Desired Qualifications

  • Health Care Industry or Centers for Medicare and Medicaid Services (CMS) experience

  • Experience using process automation tools

  • Experience using Microsoft SharePoint to manage workflows and document libraries

  • Experience conducting process audits

  • Effective in interacting with stakeholders at all levels, including data scientists, managers, IT professionals, writers, editors and administrative staff.


  • 401K with company match

  • Customizable health benefits packages

  • Internal mobility team dedicated to helping you own your career

  • Challenging work that makes a real impact on the world around you

  • Full-flex work week


Opportunity Owned

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COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.