Job Information
FIT Staffing Help Desk 3 in Westfield, Massachusetts
WESTFIELD Help Desk 3 This is a contract to hire opportunity. They are committed to attracting and maintaining a diverse, dynamic workforce that encourages personal and professional growth for individual and team success. If you are looking for an environment where innovation and creativity are cultivated within a respectful and friendly atmosphere, please apply. We\'re happy to share more about the nature of the role and company. Job Description: Provide Level 2 & 3 technical hardware, software, connectivity, application and problem resolution to all client computers and users by diagnosing and guiding users through step-by-step solutions. Clearly communicate technical solutions in a user-friendly, professional manner. Work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. Primary Responsibilities: Identifies, diagnoses, and resolves basic problems for the end-users of our clients. This includes but is not limited to workstations, laptops and applications including third party applications. Provides end-user problem resolution over the phone for client software and connectivity. Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. Diagnoses and resolves end-user network, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. Assists in creating knowledge-base documentation for internal use in supporting users in a timely manner. Knowledge Of: Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures. Education & Experience: Associates or Bachelor\'s degree in IT or related field 2-3 years leadership experience in the IT support field preferred