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Amazon Senior Technical Program Manager, AR - Robotic Sortation Tech in Westborough, Massachusetts


Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

The Robotics Sortation Program team is seeking a customer obsessed and motivated Senior Technical Program Manager (Sr. TPM) to manage retrofit design programs. Initially, this role will focus on delivery of in flight programs but will pulled into programs as early as the concept phase for next generation Robotics Operations Solutions. The Sr. TPM provides operational and analytical leadership while connecting multi-disciplinary teams building systems-of-systems warehouse automation. This role requires work across technical teams in Industrial Design, Hardware Engineering, and Program/Product Management, as well as downstream execution teams such as Supply Chain, Operations, Finance, and Deployment Engineering to implement efficient collaboration and scaling mechanisms and support Amazon Robotics’ growth. You will lead improvements to our design and installation processes, tools, and methods of communication to ensure higher quality outcomes in shorter amounts of time. You will connect teams in Hardware, Supply Chain, and Finance with regional Program Managers to improve execution efficiency as Amazon Robotics Solutions scale and expand globally.

If you are a Technical Project Manager, Technical Program Manager, or Engineer looking to grow your skills in project/program management, with strong problem-solving skills, excellent communication skills, an ability to influence business and technical leaders in a dynamic environment and the desire to be a contributor to Amazon's next generation fulfillment & logistics technology, we want to talk with you. Joining our team provides the unique challenge and opportunity to build systems that benefit millions of customers and support sellers spanning the globe. The ideal candidate will draw upon exemplary program / project management, critical thinking, and problem solving skills, and a passion for creating reliable and maintainable systems. The candidate should be open to new challenges, strong at multi-tasking, innovative, creative, self-directed and a great team player. They should also have a strong bias for action to keep up with the face pace of Amazon Robotics and an ability to drive continuous process improvement while collaborating with cross-functional operational and development teams to solve problems and implement new solutions.

Key job responsibilities

  • Lead the effective and efficient delivery of complex sortation solutions in brownfield environments, working across all engineering disciplines.

  • Interact with key stakeholders to define and deliver against project goals, including both technical and operational deliverables

  • Collaborate cross functionally to support extensible solution development and integration. An ideal candidate has experience with complex system design, including experience integrating hardware and software deliverables and delivering brownfield retrofit solutions

  • Drive consensus on technical decisions and ensure the appropriate resources are employed to deliver high quality results

  • Lead the development and decomposition of comprehensive functional requirements & specifications, partnering with Product Management and Systems Engineering.

  • Identify, assess, track and mitigate issues and risks at the program level

  • Create, maintain and disseminate project information to stakeholders

  • Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities

  • Deliver programs across all engineering disciplines including Hardware, Software, Solutions, Regulatory Compliance, System QA, and Deployment.

  • Partner with groups external to the Sortation Team to successfully deliver on project goals

  • Triage, prioritize, and execute against incoming requests from the field or partner teams

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The Robotic Sortation team is a new business vertical within Amazon Robotics. Our focus is to improve the efficiency at which packages are sorted throughout the Amazon network. We deliver solutions that can scale quickly, improves safety for associates, and reduces cost. Being an internal team, we have an opportunity to ensure our solutions add true value in the network while delivering the flexibility Amazon needs to continue to excel in a fast paced and dynamic environment. Our collaborative team balances the challenges of solving hard, technical problems, with an equal passion for developing our employees with career growth opportunities.

We are open to hiring candidates to work out of one of the following locations:

North Reading, MA, USA | Westborough, MA, USA

Basic Qualifications

  • 5+ years of technical product or program management experience

  • 7+ years of working directly with engineering teams experience

  • 5+ years of technical program management working directly with software engineering teams experience

  • Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

  • 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

  • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit