Job Information
South Middlesex Opportunity Council Program Specialist Weekday Evenings in Westborough, Massachusetts
SUMMARY
Monitor the adherence to house rules and routines by residents, ensure the safety and security of the shelter, and respond to emergency situations overnight, weekends, or on an as needed basis .
PRIMARY RESPONSIBILITIES
Be responsible for the safety and security of the shelter
Respond calmly and effectively in emergency situations
Monitor chores, curfews, and household rules and routines
Set limits, de-escalate disruptive situations, and give warnings as needed
Written communication in the logs at the end of each shift
Offer support to residents
Attend all staff meetings, group trainings, and supervisions as needed
Accept donations and oversee volunteer activities
Uphold confidentiality
Must be able to drive the SMOC Program van to transport clients
Engage all clients by understanding and addressing their needs whether within or outside the scope of work
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas
Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements
Ensure compliance with program/department, agency and/or funder requirements as well as SMOC policies and procedures
Other duties as assigned
KNOWLEDGE AND SKILL REQUIREMENTS
Minimum High School Diploma or GED
Sensitivity to low-income families of diverse backgrounds
Ability to work independently
Bilingual strongly preferred
Good oral and written communication skills
Must have a valid driver’s license and reliable transportation
PHYSICAL REQUIREMENTS
Ability to ascend and descend stairs.
Ability to lift at minimum 25 lbs.
ORGANIZATIONAL RELATIONSHIP
Directly reports to Program Director
Indirectly reports to None
Direct reports of this position are None
Indirect reports of this position are None
WORKING CONDITIONS
As part of the responsibilities of this position, the Program Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services . A successful background check is required .