Massachusetts Jobs

MassHire JobQuest Logo

Job Information

CLEAResult Program Specialist-1 in Westborough, Massachusetts

Click the Apply link to create your Job Application

Job Description Summary

We are looking for a Program Specialist to support the New England Home Energy Services (HES) Program. The HES Program offers cost-effective, energy efficiency improvements to residential energy customers throughout Massachusetts. The Program Specialist position assists in the operation of this program through: leading the production team with positivity, daily/monthly reporting and goal setting, interdepartmental coordination, and special projects. The Program Specialist role within the HES Program is responsible for deliverables both internally to team members and program staff and management, as well as externally to customers and contractors. Attention to detail, organization and strong communication skills are highly important to the success of this position. Additionally, experience with a variety of technologies, including Excel, will be helpful. The Program Specialist role reports to the Operations Manager.

Job Description

We are looking for a Program Specialist to support the New England Home Energy Services (HES) Program. The HES Program offers cost-effective, energy efficiency improvements to residential energy customers throughout Massachusetts. The Program Specialist position assists in the operation of this program through: leading the production team with positivity, daily/monthly reporting and goal setting, interdepartmental coordination, and special projects. The Program Specialist role within the HES Program is responsible for deliverables both internally to team members and program staff and management, as well as externally to customers and contractors. Attention to detail, organization and strong communication skills are highly important to the success of this position. Additionally, experience with a variety of technologies, including Excel, will be helpful. The Program Specialist role reports to the Operations Manager.

Responsibilities:

  • Leading production teams with positivity while consistently keeping utility and program goals in mind

  • Tracking daily/weekly/monthly/yearly goals set by utilities and management and monitoring progress daily

  • Maintaining weekly and monthly reporting out of multiple databases while communicating progress to team and management

  • Conducts analysis on production reports

  • Coordinating with multiple departments and department leads

  • Effectively communicating with customers and contractors to provide a positive customer service experience via both phone and email

  • Collaborating with team members to ensure that we achieve our daily and weekly goals

  • Identifying opportunities to work more efficiently and effectively

  • Responsible for conducting training for new hires

  • Performing production tasks when needed

  • Other duties beyond the above may be assigned

Requirements:

  • High School diploma or equivalent required, Bachelor's Degree preferred

  • 3-6 years of administrative experience with supervisory experience highly preferred

  • Proficiency in the following software applications - Microsoft Office, specifically: Adobe, Excel, Word, Outlook

  • Highly organized with close attention to detail

  • Capability of managing multiple, competing priorities

  • Ability to quickly learn detailed processes and procedures

  • Willing and eager learner

  • Comfortable working in fast-paced environment

  • Strong written and verbal communication

Additional Job Description

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice.

© Copyright 2013 CLEAResult. All rights reserved.

DirectEmployers