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United Site Services LMS Coordinator in Westborough, Massachusetts

Primary Purpose

The purpose of this role is to drive and coordinate the LMS as a valuable tool for our employees. This role is responsible for the overall system administration of USS’s LMS as well as other partner e-learning platforms.

Essential Functions

  • Administers or implements training related applications including the Learning Management System (LMS)

  • Ensures quality of training data reported to customers

  • Supports L&D by processing information in LMS to include creating classes, completing employee information, entering test scores, registering associates, researching database for information, pulling and reviewing work instructions and researching and resolving system-related problems

  • Set up user accounts, security permissions, learning profiles and notification to ensure that appropriate learning is delivered to the target audience

  • Creates, maintains, and updates learning paths

  • Identify and define user roles

  • Inputs data and performs quality control of data input by others

  • Validates and implements system upgrades

  • Prepares customized and regular reports

  • Validates report data

  • Performs data analysis

  • Provides LM training and support to the organization. Facilitates end user training of LMS application

  • Tracks escalated user problems and provides status updates. Logs all problems and solutions

  • Interacts with technical vendors, help desk, I/S, and customers

  • Provides guidance and recommendations for decisions and/or problem resolution related to LMS

  • Coordinates with network/server administrator to facilitate database file maintenance and problem resolution

  • Documents system procedures and trains other personnel in the department to function as a backup

  • Perform other duties as assigned

Qualifications

EDUCATION

Min/Preferred

Education Level

Description

Preferred

4 Year / Bachelor’s Degree

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

4

system administration experience and/or equivalent combination of education and experience.

4

Experience with Learning Systems Management (LearnUpon, Canvas, Blackboard. etc.)

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