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eClinicalWorks Collections Specialist in Westborough, Massachusetts


We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud-based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that’s where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.

Position Overview

Collections Specialists are responsible for resolving overdue bills and collecting payments from the businesses responsible for the debt.


  • Managing the collection efforts/calls for accounts receivable portfolio

  • Documenting daily collections activity

  • Researching account disputes and billing discrepancies

  • Performing account/payment reconciliations

  • Responding to credit inquiries from external clients

  • Identify delinquent accounts requiring external collection efforts

  • Identify bad debt or financial exposure


  • 3-5 years previous Accounts Receivable/Collections required

  • Project/Contract knowledge preferred

  • Experience with an automated Accounts Receivable and Collections Software system, preferably AnyTime Collect and

  • Sage Mas 500 experience.

  • MS Excel & Word

  • Problem resolving, computer skills

Preferred Qualifications

  • Excellent verbal and written communication skills

  • Good Telephone etiquette

  • Ability to diffuse customers and create effective working relationships

  • Strong data entry skills

  • Well organized and detail oriented, while applying sound judgment and decision-making skills to both routine and non-routine issues.

  • Candidates must be able to work well in a fast paced/high volume environment and work well under pressure

  • Flexible and adapt to change easily

  • Team player attitude and willingness to make active contributions to the team

  • Knowledge of medical terminology or experience working in a medical setting a plus

eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment.

As well, we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)