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Next Step Health Care Business Office Assistant in Westborough, Massachusetts

Business Office Assistant for Westborough Healthcare Full Time Position

If you have a passion for helping people, for making them feel safe, respected, cared for and listened to, then your next step is with us.

At Next Step Healthcare, we know that working in the healthcare industry is more than just a job ? it?s a way of life reserved for the most compassionate, caring, and hard-working individuals. We are privileged to work alongside people who believe, like we do, that locally owned and operated healthcare facilities should go beyond simply ?meeting the needs? of its residents.


The primary purpose of this position of Business Office Assistant is to assist the Business Office Manager/Executive Director with Financial functions within the facility business office. This employee focuses primarily on assisting the BOM in maximizing cash flow through efficient billing and collection processes according to the organizations established policies and procedures or as may be directed by the facility Executive Director.


  • Census: Review financial information on all new admissions. Ensure that all census changes reported on the Midnight Nursing Census are recorded in Point Click Care and on the Daily Census Report. Balanced Daily Census is emailed to all interested parties daily

  • Billing: Process statements for all Private Pay and Patient Liability accounts, process co-insurance billing for Med A, Med B Mgd Care, and Private insurance claims that do not cross over electronically. Enter Patient Liability Changes into PCC when notice is received from Mass Health. Meet with residents/authorized representatives when necessary to collect outstanding Patient Liability

  • Cash Receipts: Process remote deposits and NDC transfers from RFMS daily, Scan and Post all deposits to Operations account and RFMS account daily

  • Collections: Follow up on Outstanding Patient Liability, Private balances, and Co-Insurance claims, and report to Business Office Manager and Regional A/R Manager any Problem Accounts

  • Resident Fund Accounts: Maintain confidentiality of all resident care information, provide all residents with cash for personal needs when necessary, Pay any invoices due to hairdresser, barber, insurance policies, etc. for residents out of their Personal needs account


  • Must possess a minimum a High School Diploma

    Next Step Healthcare is an equal opportunity employer. We embrace diversity and are committed to fostering an inclusive workplace for all employees.

    Benefits include but not limited to:

  • Paid time off (vacation, sick, holiday)

  • Medical through BCBS

  • Dental

  • Vision

  • Life Insurance

  • 401(k)

    Next Step Healthcare is an equal opportunity employer. We embrace diversity and are committed to fostering an inclusive workplace for all employees. At the core of our business, we aim to support, inspire and empower all of our employees so that we can offer the best care to our residents. In order to provide the best care, we must provide the best work environment, and that starts with a diverse staff. Next Step Healthcare does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.