Massachusetts Jobs

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

A great opportunity for someone who wants to make an impact in healthcare by delivering key consumer insights to drive the Aetna and Caremark businesses forward.

This researcher will work with matrixed stakeholders to understand business needs and context. They will then help plan and execute research that is actionable, insightful, and cost effective to address needs. The researcher will be responsible for developing and synthesizing consumer attitudes and perceptions to evolve our member communications to reflect evolving marketplace and healthcare trends.

We’re looking for a curious and well-rounded insights professional who will represent the voice of the member/consumer and articulate this voice to marketing and other business partners. This role involves leveraging primary research, secondary and syndicated research, as well as internal data streams such as email-feedback and member-experience tracking. Conducting new primary research is also key to the role.

Enterprise Insights Manager will report to the Senior Manager, Enterprise Insights.

Required Qualifications

• 5+ years' of experience in customer insights research or measurement

• 1+ years’ experience synthesizing insights from different sources into one clear deliverable

• 5+ years’ experience with PowerPoint and Excel

  Preferred Qualifications

• Comfort with drawing conclusions from data

• Independent project management skills: strong attention to detail; proactivity; ability to manage multiple priorities simultaneously

• Is curious and possesses a growth mindset: exhibits curiosity about our customers and members, and a desire to bring forth a better and richer understanding of their needs

• Comfort conducting primary research as well as comfort doing secondary ‘desk’ research

• Is responsive to fluid, sometimes unexpected stakeholder needs

• Prior healthcare or financial services experience is strongly preferred

• Experience working in a complex organization across a variety of stakeholder groups

• Prior experience conducting competitor reviews and analysis

• Compelling communication and storytelling skills, including communication of insights and recommendations both in writing and verbal presentations. Ability to communicate clearly and effectively with team members, stakeholders and vendor partners

  Education Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required

Pay Range

The typical pay range for this role is:

$69,300.00 - $149,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.