MAPFRE Insurance Customer Service Rep II (Webster, MA) in Webster, Massachusetts

Customer Service Rep II (Webster, MA)

Location:​ Webster, MA

Job Summary

“Your Future Starts Here”

MAPFRE | Insurance is seeking positive, energetic, top performing individuals with a desire for career growth and expanding opportunities in our Enterprise Contact Center.

Customer Service Representative (Webster, MA)

This position is with MAPFRE Insurance located in Webster, MA.

As a member of the Enterprise Contact Center, you will work with our internal and external customers to create an outstanding service experience. This exciting customer focused position includes responsibilities in the area of coordinating first notice of loss claims via telephone and electronically and/or billing calls and functions for all products, lines of business, and affiliates.

Job Requirements

Ability to navigate and process data using multiple systems and computer screens

Average mathematical skills and aptitude

Excellent oral and written communication skills

Ability to solve moderately complex problems and make decisions within position standards

Strong telephone customer service skills to obtain/provide accurate/complete information

Ability to multi task and shift between tasks with ease and proficiency

Hours: Monday - Friday 9:30 a.m. - 6:00 p.m. Must be able to attend training Monday - Friday 8:00 a.m. - 4:30p.m. This position requires some company holidays to be worked.

Benefits: We offer competitive wages and benefits including: Health, Dental, Life, PTO, Holidays, 401(k), Profit Sharing, STD/LTD, Tuition Reimbursement, and a Casual attire environment.

MAPFRE is committed to recognizing our employees as our most valuable resource. We know our employees are the foundation for our accomplishments. That’s why we offer so many opportunities to share in the success they help us achieve.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at

We are proud to be an equal opportunity employer.