Massachusetts Jobs

Senior Training Operations Specialist

Job Category: Professional Services

Location: US - Massachusetts - Waltham

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Meet Our Team:

Pega provides innovative technology to the world’s most innovative organizations. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer centric. We’re trusted business partners to our stakeholders and are constantly looking for ways to improve how we work and look at our business. If this is you, please come join our team

Picture Yourself at Pega:

The training operations specialist will play a critical role in managing the day-to-day administration of our training operations. The role will oversee training logistics, coordinate across multiple teams, and work closely with IT, Finance, and Enablement, to improve operational efficiency.

What You'll Do at Pega:

Training Operations & System Administration

• Training Platform & System Management : Own and oversee the Training Enablement Platform (TEP), ensuring system functionality, enhancements, and data integrity.

• Process & Operational Efficiency : Manage training enrollment, class scheduling, exam administration, and business process improvements to optimize user experience and system performance.

• Stakeholder Collaboration : Act as the primary liaison between global training teams, Finance, Product Development, and other key stakeholders to ensure alignment and operational success.

Continuous Improvement & Innovation

• System & Process Enhancements : Lead ongoing improvements to training systems and processes, working with product owners and developers to implement new features, resolve issues, and drive efficiency.

• Best Practices & Optimization : Identify opportunities for automation, standardization, and scalability to improve operational workflows and training delivery.

Financial & Reporting Management

• Financial Oversight : Support revenue tracking, forecasting, and financial reconciliation, including Pearson Vue financial processes and P&L reporting.

• Data & Insights : Generate and analyze revenue and enrollment reports to drive strategic decision-making.

Who You Are:

• Operational Excellence : Demonstrated ability to design, implement, and optimize efficient operational processes

• Strategic Thinking : Capacity to align training operations with broader organizational goals and initiatives

• Problem-Solving : Strong analytical skills and ability to develop creative solutions to complex operational challenges

• Communication : Excellent written and verbal communication skills across all levels of the organization

• Leadership : Ability to influence without direct authority and mentor team members effectively

• Adaptability : Flexibility to adjust to changing priorities and requirements in a fast-paced environment

What You've Accomplished:

• 5+ years of experience in training operations, learning and development, or a similar role

• 2+ years of leadership or mentoring experience

• Experience with learning management systems and training technologies

• Knowledge of instructional design principles and adult learning methodologies

• Experience in a technology company or SaaS environment highly preferred

Pega Offers You:

• A rapidly growing yet well-established business

• The world’s most innovative organizations as reference-able clients

• Analyst acclaimed technology leadership in a massive emerging market

• Being part of one of Pega’s fastest growing vertical markets

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Job ID: 21707

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity