Massachusetts Jobs

Senior Manager, SC Operations

Job Category: Sales Strategy & Operations

Location: US - Massachusetts - Waltham

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Meet Our Team:

You will be the latest addition to one of the fastest growing teams at Pega; filled with the best of existing and new talent and deploying new ways of thinking at Pega. This critical role further supports our mission to provide the thought leadership, expertise, and professional scaffolding to drive Pegasystems’ next phase of growth and evolution. Trusted business partners to the organization; we are a team of high caliber, value focused individuals who are passionate about quality, improvement and operational excellence.

Picture Yourself at Pega:

You will have high-impact and high-visibility from day one in this role that is central to the strategic transformation of Pega’s Solution Consulting organization. You will work across all levels in the organization and will apply your passion, expertise and innovation daily to build out Pega’s world-class Solution Consulting organization.

What You'll Do at Pega:

As the Sr. Manager of Solution Consulting Operations, you will be responsible for partnering with regional Solution Consulting leadership to support the successful execution of Pega’s technical pre-sales function. You will drive day-to-day execution of Pega’s regional pre-sales processes, supporting Solution Consulting (SC) leadership in driving efficiency and business impact. In addition, you will collaborate closely with sales, sales operations, HR, services and other leaders to support business change and elevate the impact of Pega’s technical pre-sales function.

Planning & Productivity

 Work as a strategic partner for the Pre-Sales Management team to implement and operationalize the global go-to-market strategy – with a particular focus on processes, and success definitions to Pega’s SC organization

 Act as liaison to Global Operations to manage, monitor, review and report regional activity against Key Performance Indicators

 Identify productivity trends across the region and use these insights to drive innovation and change that improves results

 Design, implement and communicate best-practice operational processes (including metrics) driving SC effectiveness and business impact

Process, Implementation & Readiness

 Challenge SC leadership status quo to drive positive and impactful change in the business from initiation of ideas, through to collaborative agreement, and detailed execution and change management.

 Manage operational execution on a day-to-day basis, delivering on commitments and proactively meeting needs of the technical pre-sales leadership team

 Represent the team in global operations-oriented projects such as new product introductions, evolving or new systems, aaS initiatives, tools or processes. Work collaboratively within project teams and communicate status, actions and aims to the region as per the requirements of the project.

 Own CRM adoption and ongoing compliance with key processes

 Provide direction and advice to pre-sales leaders on key business decisions and methods to increase productivity, considering industry best practices and “people, processes and technology”. Ensure best practices are documented and communicated to all effected personnel.

 Works closely with pre-sale management to inspect sales process quality and prioritize opportunities for improvement.

 Implement, monitor and recommend improvement to Sales Operations processes and policies.

 Liaise and provide direction to various organizations, including Effectiveness & Enablement, Marketing, Compensation, etc. regarding sales data, systems, and process

Other Project Support

 Assist and coordinate key projects in order to assure timely and accurate completion for areas covered

 Assist pre-sale management with various meetings and events as needed (management meeting primary point of contact, ad-hoc team building, and other meetings as necessary).

Who You Are:

We are looking for an intelligent, data-driven, collaborative operations leader with strong interpersonal skills. This leader needs to have a strong attention to detail and possess an outstanding ability to manage and influence in a matrixed environment through negotiation and collaboration. A successful candidate will bring exceptional communication skills and progressive experience in analytics, sales technology, sales/pre-sales, B2B technology and team management.

What You've Accomplished:

• Bachelor’s Degree, preferably in a technical or quantitative discipline

• 15+ years of related experience in Sales Operations or Pre-Sales Operations functions, including 3+ years of team management

• 5+ years’ experience working in a B2B software sales model (preferably including SaaS experience)

• Demonstrated understanding of SaaS go-to-market models, pre-sales and sales support roles, business metrics and growth best practices

• Success developing talent for a Sales/Pre-Sales Operations function

• Experience with analytics and data management tools in a B2B software environment, in particular sales automation software

• Record of high-impact collaboration, demonstrated ability to influence and build teamwork and excellent verbal and written communication skills

• Successful execution of complex change management initiatives

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products

• Continuous learning and development opportunities

• An innovative, inclusive, agile, flexible, and fun work environment

• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

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Job ID: 21176

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity