Massachusetts Jobs

Senior Director of Communications and Engagement

Job Category: People

Location: US - Massachusetts - Waltham

• ShareCopying...

Meet Our Team:

Pega’s vision is to change how the world builds software, and while our technology and business encompass what we do, our culture drives how we get the job done. You will be helping build a resilient, more adaptable organization equipped with the skills for the future.

Picture Yourself at Pega:

The Senior Director of Internal Communication & Engagement is responsible for designing and executing a comprehensive internal communication and engagement strategy that aligns with the organization’s overall business objectives. This role will partner with senior leadership to create a dynamic work environment, amplify our brand identity, and ensure impactful internal communication throughout the organization.

What You'll Do at Pega:

Internal Communication:

• Develop and implement a strategic communication plan aligned with organizational goals and values.

• Manage internal channels (intranet, email, newsletters, town halls, social media) to ensure consistent messaging and branding.

• Craft compelling content for organizational updates, initiatives, and events, facilitating two-way communication between employees and leadership.

• Leverage GenAI for enhanced content creation and distribution.

Culture and Engagement:

• Design strategies to foster a positive, inclusive, and high-performance culture.

• Utilize feedback from surveys to shape messaging and drive employee engagement, satisfaction, and retention.

• Collaborate with leaders to align culture and engagement efforts with business objectives.

• Implement programs reinforcing company values and measure their effectiveness through relevant metrics and feedback.

Employer Branding:

• Develop internal branding strategies that reflect the company’s mission, vision, and values.

• Ensure consistent messaging across internal and external channels. Collaborate with marketing to align internal branding with external initiatives.

Crisis Communication:

• Create and execute crisis communication plans to manage communications during challenging times, providing timely and accurate information to employees.

Leadership and Collaboration:

• Lead and mentor a team of communication professionals, fostering a collaborative environment.

• Partner with Center of Excellence (COE) leaders and key stakeholders to align culture and communication strategies with organizational priorities.

• Use data insights to support decision-making.

Who You Are:

We are seeking a seasoned and strategic leader with a strong background in internal communications, employee engagement, and organizational culture. The ideal candidate will be able to translate business objectives into a dynamic communication strategy that resonates across all levels of the organization. Key qualities include:

• Proven Leadership : Extensive experience in leading communication teams, fostering a collaborative environment, and partnering with senior leaders to align communication and culture strategies with organizational goals.

• Strategic Thinker : Ability to design and execute comprehensive internal communication strategies, while ensuring messaging consistency across all platforms.

• Expert Communicator : Strong writing and storytelling skills, with the ability to craft compelling messages that connect employees to the company’s mission, vision, and values.

• Employee Engagement Champion : Deep understanding of how to cultivate a positive, inclusive, and high-performance work culture, driving engagement, satisfaction, and retention.

• Brand Advocate : Experience managing internal branding efforts to ensure consistency with external messaging and reinforce the company’s identity.

• Crisis Management : Skilled in developing and executing crisis communication plans, with the ability to provide timely, clear, and accurate information during critical moments.

• Data-Driven : Ability to use data insights and feedback to measure the impact of communication and engagement initiatives, continuously refining strategies for improvement.

• Collaborative Partner : Comfortable working cross-functionally with various stakeholders, including marketing, HR, and senior leadership, to align efforts and drive company-wide success.

The ideal candidate is proactive, creative, and results-oriented, with the ability to thrive in a fast-paced and dynamic environment while continuously elevating our internal communication and engagement efforts.

What You've Accomplished:

• Strategic Communication Implementation : Successfully developed and implemented a comprehensive internal communication plan that aligned with the company’s goals, enhancing messaging consistency across intranet, email, newsletters, social media, and town halls. This improved employee awareness and engagement with leadership initiatives.

• AI-Enhanced Content Creation : Leveraged Generative AI (GenAI) technologies to enhance content development and distribution, improving both the speed and quality of internal messaging.

• Cultural Development Initiatives : Designed and executed culture and engagement strategies that promoted a positive, inclusive work environment, leading to measurable improvements in employee satisfaction and retention, as indicated by post-program surveys.

• Leadership Alignment on Culture : Partnered with senior leadership to align engagement efforts with core business objectives, driving a high-performance culture and ensuring that messaging reflected key company values and priorities.

• Internal Branding Enhancement : Led internal branding efforts to ensure cohesive messaging that resonated with employees, aligning internal and external branding in partnership with the marketing team.

• Crisis Communication Management : Successfully developed and executed crisis communication strategies during high-stakes scenarios, ensuring timely, accurate, and transparent messaging to employees.

• Team Leadership and Collaboration : Managed and mentored a team of communication professionals, fostering collaboration with various Center of Excellence (COE) leaders and using data-driven insights to support strategic decision-making, enhancing overall communication effectiveness.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products

• Continuous learning and development opportunities

• An innovative, inclusive, agile, flexible, and fun work environment

• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

• Differentiating factor offered by the specific team with which this position works

Job ID: 21043