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Bank of America Senior Digital Product Designer for Erica, Bank of America Experience Design in Waltham, Massachusetts

Senior Digital Product Designer for Erica, Bank of America Experience Design

Charlotte, North Carolina;Waltham, Massachusetts; San Francisco, California

Job Description:

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes strategic, interaction, service, visual and motion designers, design program managers, content strategists, and design technologists who are constantly iterating, problem solving, and collaborating to create digital experiences that will help customers reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

As a member of the growing design team, you will help shape the future of a major growth area for Bank of America helping our customers make personal, financial decisions in a conversational space. We are a team that is centered around our customers.

As a Sr. Designer for conversational experiences you are:

Responsible for the highest level of UI and UX delivery of products, acting as subject matter expert on your feature across teams and projects. You inform the quality of design exploration and execution. You’re an influencer of vision and direction through rigor, evidence, value and impact. You lead and practice methods of UI & UX execution with mastery of the digital tool-suite and design language system.

As a Sr. Conversational Designer, you’ll create conversational experiences across multiple surfaces. You’ll work on many projects at the same time, partner with cross-functional stakeholders and provide guidance and feedback along the way.

Responsibilities:

  • Design sample dialogs, flow diagrams, and prototypes to effectively communicate design ideas and requirements

  • Create detailed design documentation

  • Understand business requirements and technical logic and how that applies to design

  • Work with closely with content strategists, business partners, and tech partners

  • Facilitate meetings with leadership for design approvals

  • Partner with research to co-develop research studies

  • Optimize existing features and make recommendations for enhancements

  • Role reports to XD Director.

You’re a person who has (required skills):

  • 7+ years of UI and UX digital product design experience across mobile and web

  • Has knowledge in information architecture and is a systems thinker

  • An outstanding portfolio that exemplifies excellence in translating complex data into meaningful action and comprehensive results

  • Has experience in HCD practices

  • Strong advocacy for the user in the context and balance of business and technology value

  • Demonstrated strength in translating design into business success

  • Sketch, InVision, CS, for design specification as well as a dynamic range of prototyping and simulation tool expertise

  • Understanding and passion designing for accessibility

You’ll be better prepared if you have (desired skills):

  • Experience with one or more conversational platforms and NLP frameworks

  • Experience in designing for AI experiences with a background in UX or UI

  • Deep experience in managed and self directed financial solutions

  • IVR or contact center technology experience

  • Comfortable in an Agile environment

We’re a culture that:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

  • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.

  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 8 am - 5 pm

Referral Bonus Amount:

10000

Job Description:

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes strategic, interaction, service, visual and motion designers, design program managers, content strategists, and design technologists who are constantly iterating, problem solving, and collaborating to create digital experiences that will help customers reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

As a member of the growing design team, you will help shape the future of a major growth area for Bank of America helping our customers make personal, financial decisions in a conversational space. We are a team that is centered around our customers.

As a Sr. Designer for conversational experiences you are:

Responsible for the highest level of UI and UX delivery of products, acting as subject matter expert on your feature across teams and projects. You inform the quality of design exploration and execution. You’re an influencer of vision and direction through rigor, evidence, value and impact. You lead and practice methods of UI & UX execution with mastery of the digital tool-suite and design language system.

As a Sr. Conversational Designer, you’ll create conversational experiences across multiple surfaces. You’ll work on many projects at the same time, partner with cross-functional stakeholders and provide guidance and feedback along the way.

Responsibilities:

  • Design sample dialogs, flow diagrams, and prototypes to effectively communicate design ideas and requirements

  • Create detailed design documentation

  • Understand business requirements and technical logic and how that applies to design

  • Work with closely with content strategists, business partners, and tech partners

  • Facilitate meetings with leadership for design approvals

  • Partner with research to co-develop research studies

  • Optimize existing features and make recommendations for enhancements

  • Role reports to XD Director.

You’re a person who has (required skills):

  • 7+ years of UI and UX digital product design experience across mobile and web

  • Has knowledge in information architecture and is a systems thinker

  • An outstanding portfolio that exemplifies excellence in translating complex data into meaningful action and comprehensive results

  • Has experience in HCD practices

  • Strong advocacy for the user in the context and balance of business and technology value

  • Demonstrated strength in translating design into business success

  • Sketch, InVision, CS, for design specification as well as a dynamic range of prototyping and simulation tool expertise

  • Understanding and passion designing for accessibility

You’ll be better prepared if you have (desired skills):

  • Experience with one or more conversational platforms and NLP frameworks

  • Experience in designing for AI experiences with a background in UX or UI

  • Deep experience in managed and self directed financial solutions

  • IVR or contact center technology experience

  • Comfortable in an Agile environment

We’re a culture that:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

  • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.

  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22085991

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Tori Roy

Referral Bonus:

10000

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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