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TIAA Salesforce Program/Product Manager in Waltham, Massachusetts

Project and Program Management

The Program and Project Management job plans, organizes, and controls resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. Under minimal supervision, this job utilizes general knowledge of the project/business requirements to manage large projects for the organization.

Key Responsibilities and Duties

  • Organizes project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.

  • Estimates the costs, resources, and time required to complete each phase of a project and allocates resources and tasks to ensure these targets are met.

  • Implements an established project plan and monitors progress and performance against this plan.

  • Monitors the status of projects including cost, timing, and staffing.

  • Identifies and resolves obstacles to completing project on time and to budget.

  • Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.

  • Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5 Years Required; 7 Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level

8IC

Summary of the Role

The Salesforce Program/Product Manager role will partner with business and IT stakeholders to manage the identification, analysis, implementation, readiness, and validation of Salesforce enhancements for the Retirement organization.

Key Responsibilities and Duties

  • Support/lead strategic and BAU initiatives as needed

  • Coordinate and manage the due diligence for enhancements using six sigma principles as applicable

  • Create and maintain issues in Jira and Jira Align with relevant details and updates

  • Collaborate and communicate with key stakeholders, partners, and subject matter experts

  • Point of contact for the Salesforce ART as related to owned Features and Capabilities.

  • Ensure Readiness and Change Management activities are completed for each enhancement, as needed

  • Guide stakeholders through adherence to team operating model for items such as field support and work intake

  • Other duties, as assigned (as a growing team, we have to be flexible and adapt to change)

Required

  • 5+ years of project/program management experience

Preferred

  • 7+ years of project/program management experience

  • 2+ years of experience in a Scaled Agile environment

  • 2+ years of experience in Salesforce in a tech or enablement capacity (not as an end user)

  • Six Sigma Green Belt

  • SAFe PO/PM Certification

  • Salesforce Admin Certification or equivalent experience

#LI-VM1

Base Pay Range: $98,100/yr. - $163,500/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).


Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .

For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .

For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .

For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

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