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Wolters Kluwer Product Management Director - Payor in Waltham, Massachusetts

Possesses expertise in leading-edge theories or techniques, recognized as a Technology Product Management SME and provides guidance to the business on strategic decisions. Accountable for the performance and results of department or area. Proactively identifies and solves the most complex problems that impact the management and direction of the business. Responsible for the overall technology product management, strategic vision and focus, an execution of growth plans for a technology product, product family or segment. Interfaces with engineers, designers, suppliers and customers to develop online/digital media product requirements and specifications. Provides leadership and guidance to managers, supervisors, and/or high level professionals based on organizational goals, company direction, general policies and management guidance. Develops plans that impact department or area, including business, production, operational and/or organizational priorities. Controls resources and contributes to policy formation. Advice has significant impact on strategic planning, short and long-range strategic plans and budgets.

Supervisory Relationships

Reports To: Vice President, Product & Solutions

Supervises: 1-2 direct reports

Remote Role-The person hired for this role can be based anywhere in the US

Basic Function

Are you driven to develop products that impact people’s health and lives? Do you want to use your skills and talent to make a meaningful impression on healthcare and improve patient outcomes? If your answer is yes, come and join our dynamic team of awesome designers, clinicians, technologists and product managers who all the share the same passion as you!

As part of the Wolters Kluwer Health Clinical Effectiveness Product team, the Product Management Director- Payor Segment is responsible for leading the Product Management and Strategy functions to maximize growth opportunities and build a franchise of products with $100M+ in revenue. Responsibilities include ownership of product strategy, roadmap and go-to-market execution to ensure that the right products and solutions are being prioritized, developed and delivered to meet the needs of the Payor customers. Additional responsibilities include identifying and vetting Partnership and M&A opportunities that can accelerate the strategic plan for the Payor segment.

Wolters Kluwer Health is an established, fast-growing and innovation-driven healthcare information technology company working on the front lines of clinical care. Our flagship products include UpToDate, Lexicomp, Medi-Span and Emmi Solutions.

Essential Duties and responsibilities

Key Responsibilities:

Define Wolters Kluwer Health CE Payor growth strategy:

  • Understand the key macro and micro industry, regulatory and compliance trends and business opportunities impacting the Payor segment

  • Prioritize Payor industry sub-segments, profit pools and product/solution opportunities

  • Create a well-defined product strategy and clear KPIs to help the company quantify and understand progress against goals

  • Align resources (teams, investments, etc.)

  • Based on the growth strategy, lead the prioritization of product investment opportunities by product and/or market segment:

  • Uncover buyer pain points and collaborate with Commercial Leaders and Product teams to define new features and GTM for existing products and/or develop new solutions and service offerings.

  • Provide customer insight, by blending data with a deep understanding of user needs, habits, and perceptions developed through targeted interviews, usability studies, and customer feedback

  • Implement a framework for prioritizing growth-specific product improvements via the product roadmaps

  • Manage the operations of all product lifecycle requirements inclusive of product/capability sunsets

  • Coordinate and execute growth plans:

  • Launch products or product extensions to optimize the revenue funnel (lead generation, churn mitigation, cross-sell enhancement…)

  • Collaborate with business development teams to prioritize strategic partnerships

  • Provide thought leadership to the customers in these markets on the Clinical Effectiveness vision and mission

  • Lead defined Payor efforts as defined by the Clinical Effectiveness Product strategy:

  • Establish a north star and vision for growing the Payor business to a $50M-$100M franchise

  • Experiment with new business models, partnerships, and technologies to build viable businesses (fail fast and innovate)

  • Extend existing products and value propositions further into the Payor market

Other Duties

Other areas of focus for the Director of Payor Segment role include:

  • Monitor and understand the competitive environment for CE products in target markets

  • Monitor and understand the regulatory issues that impact buying and risk mitigation behavior among current and potential customers

  • Monitor and understand the product roadmaps of the key enterprise market EMR vendors in these markets, as they relate to Clinical Decision Support, Drug Information and Patient Engagement

  • Understand emerging standards for sharing of clinical data (I.e. FHIR, CCDA, BPA etc.) and recommend CE solutions to align with these standards

  • Leverage or create an adequate data infrastructure to make executive decisions

Job Qualifications


  • Bachelor’s degree or equivalent required, preferably in Software Engineering, Data sciences or Healthcare.

  • MBA highly preferred.


  • Minimum 15+ years of leading Product Management or Product Marketing teams in a B2B SaaS environment with global responsibility

  • Proven track record of bringing new products and solutions to market

  • Demonstrated ability to identify, recommend, and position products to optimize revenue potential

  • Experience with business case development

  • Excellent research analysis and decision-making skills

  • Excellent ability to develop recommendations, form judgments and make decisions based on existing available data.

Other Knowledge, Skills, Abilities or Certifications:

  • Experience in the healthcare technology industry preferred

  • Experience in Agile Product Development & Pragmatic Marketing

  • Experience in Design ThinkingStrong intellect and analytical skills, with ability to collect, absorb, and analyze information quickly and independently.

  • Excellent communication and presentation skills

  • Ability to operate effectively in matrixed and global organization

Travel requirements

Up to 25% Travel

Physical Demands

Normal Office Environment.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They re not intended to be an exhaustive list of all duties and responsibilities and requirements.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.