Massachusetts Jobs

People Operations Specialist

Job Category: People

Location: US - Massachusetts - Waltham

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Meet Our Team:

This is a fantastic opportunity to join a diverse and growing Human Resources team as a People Operations Specialist. You will be part of our global support team, working to drive a seamless candidate, employee, and alumni experience at all levels of the organization.

Picture Yourself at Pega:

As the connection between Pega employees and the People Function, you will ensure our People have an efficient and positive experience every time they need something from the Global People Services Team; you will have a huge impact on the day-to-day experiences of our candidates and employees while being part of an engaging Global team.

What You'll Do at Pega:

• Use your superpowers of organization to ensure all People operations processes exceed delivery expectations, on time.

• Provide prompt, courteous, and accurate customer service-oriented interactions with candidates, hiring managers and other stakeholders.

• Coordinate candidate information by maintaining high level of accuracy in our applicant tracking system.

• Propose creative ideas on how to improve the candidate and employee experience through automation and self service.

• Manage the candidate background check process from end-to-end.

• Ensure all standard operating procedures, process documentation, and service catalogs are continuously updated/maintained.

• Adhere to service level agreements.

Who You Are:

• You are an excellent multitasker who thrives on juggling multiple assignments simultaneously.

• You enjoy problem solving and coming up with better ways to get work done.

• You are highly motivated to provide best-in-class employee experience!

• Worked in a corporate office environment in a fast-paced setting.

• Developed a strong relationship among other professionals and senior management.

• You have been in a customer service focused role interacting with customers

What You've Accomplished:

• Bachelor’s degree or equivalent business experience

• 1-3+ years’ experience in HR

• Strong Microsoft Office skills; particularly Excel

• HR Reporting/Metrics experience preferred

• Ability to maintain confidentiality and handle highly sensitive information

• Outstanding initiative with very good customer service and interpersonal skills

• Strong attention to details

• Excellent organizational skills

• Strong desire to learn about the Human Resources profession

Pega Offers You:

• A rapidly growing yet well-established business

• The world’s most innovative organizations as reference-able clients

• Analyst acclaimed technology leadership in a massive emerging market

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Job ID: 21330

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.