BJs Wholesale Club Patient Care Coordinator- Sign-On Bonus in Waltham, Massachusetts
Join a team of more than 25,000 team members, comprised of our home office and over 215 clubs and 3 distribution centers in 17 states. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ’s Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.
Join a team of more than 25,00 team members, comprised of our home office and over 225 clubs and 3 distribution centers in 17 states. We’re committed to delivering value and convenience to our members, helping them save every day on everything they need for their family and home.
BJ’s Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow, and excel. Our Patient Care Coordinators are responsible for assisting in the delivery of efficient, easy, and comprehensive tele-optometry exams utilizing state-of art optical and telemedicine equipment and helping patients select the perfect frames and lenses to match their visual needs. Patient Care Coordinators must be passionate about delivering outstanding patient care experiences.
BJ’s Optical is actively looking for Patient Care Coordinators across the chain. If you're a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you! BJ's offers a fast-paced, team environment with great training, career opportunities and competitive salary and benefits packages to help you succeed.
Passionate about delivering outstanding patient care
Strong verbal communication skills and engaging personality to communicate with a diverse patient base
Interested in growth of telemedicine and healthcare technology
Motivated to help patients and exceed their expectations to drive referrals
Strong attention to detail
Experience delivering outstanding customer service in a retail, restaurant, or medical environment
Optical experience not required. We will train you!
HS/GED required, 18+ years of age required
Enthusiastically greet patients inside BJ’s Optical and identify patient vision needs through open-ended questions and deliver an easy and memorable experience
Promote eye exam availability to BJ’s members and their families
Provide information to patients on specific promotions
Foster strong partnerships with optical team members and optometrists
Assist in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training
Obtain patient medical history, conduct eye health tests including taking retinal images, auto refraction, keratometry, tonometry, lensometry and other ancillary testing such as ocular mortality, pupillary testing, etc.
Assist in facilitating interaction between patients, remote technicians, and doctors via live remote video conferencing and communicate doctor recommendations to opticians
Meet or exceed patient expectations
Work in partnership with optical team members to facilitate exam bookings and eyewear sales
Match eyewear solutions to patient needs and transition patients from exam to product selection
Maintain optical area cleanliness and displays in accordance with club policy