Massachusetts Jobs

Online Support Community Moderator Spring Intern

Job Category: Internships

Location: US - Massachusetts - Waltham

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Meet Our Team:

We are looking for an enthusiastic and detail-oriented college intern to join our online support community team. As a Community Moderator Intern, you will be key in creating a welcoming and supportive environment for our community members. Your role will involve monitoring interactions, responding to inquiries, and assisting in resolving issues to ensure a smooth and positive user experience. This internship provides an excellent opportunity to gain hands-on experience in community management, customer support, and online communication.

Picture Yourself at Pega:

Pega's internship program serves as an exceptional launchpad for students, bridging the gap between academic prowess and thriving in the professional realm. We don't just cultivate good students; we elevate them to greatness by empowering them to conquer substantial challenges. At Pega, we champion the notion that brilliance knows no hierarchy or geographical bounds—it can emerge from anyone, anywhere. Our internships are designed with a clear mission: to equip students with invaluable business acumen, embolden them to contribute to consequential real-world projects, and facilitate seamless global collaboration. All the while, we ensure that their efforts are handsomely rewarded with a competitive compensation package. Join us and turn your potential into tangible achievements.

What You'll Do at Pega:

• Actively monitor community forums for new posts and comments.

• Respond to user inquiries and provide timely and helpful assistance.

• Moderate discussions to ensure compliance with community guidelines and maintain a respectful environment.

• Identify and escalate issues that require attention from the community management team.

• Contribute to the development and improvement of community guidelines and processes.

• Assist in gathering and analyzing community feedback to identify trends and areas for improvement.

• Participate in team meetings and contribute ideas for community engagement initiatives.

Who You Are:

• Currently enrolled in a college or university.

• Excellent written and verbal communication skills.

• Strong interpersonal and problem-solving skills.

• Ability to work independently and as part of a team.   

• Proficient in using social media platforms and online community tools.

• Interest in customer service and community building.

• Experience with online community moderation or customer support.

• Knowledge of relevant social media platforms and analytics tools.

Pega Offers You:

• The opportunity to collaborate on meaningful, real-time projects with diverse global teams

• The chance to engage in professional development through seminars and our "Coffee Break Series" with Pega’s Founder, CEO, and Executive Leadership Team

• Participation in dynamic events tailored for Pega and interns, including social outings, volunteer opportunities, group projects, and more

• The potential to secure a full-time offer

• Guidance and daily support from your manager, colleagues, and a mentorship program

• A competitive salary with a range of fun benefits

• A casual, flexible, and fun work environment

Job ID: 20988