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ServiceNow, Inc. Manager, Presales Solution Consulting- Employee Workflows in Waltham, Massachusetts

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Manager, Solution Consulting – AMS Enterprise East – Employee Workflows

Location(s) – Remote, FL; Remote, GA; Remote, SC; Remote, NC; Remote, VA, Remote, MD, Remote, NJ; Remote, NY; Remote, PA; Remote, NE

We’re the fastest growing enterprise cloud software company in the world above $1 billion and we believe it is great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

ServiceNow is changing the way people work. A great employee experience is a top initiative that companies are embracing given the war on talent and the investment put into every hire. In the middle of a global pandemic, employee experience and well-being are top of mind for every executive.

As a member of our pre-sales team you will have a major impact on our future success. ServiceNow has a great customer base with Employee Workflows and we have opportunity to sell into new customers and upsell existing customers around new product lines and sales plays. The enterprise market represents a critically impactful portion of our business. Members of this team will have an opportunity to drive incremental growth for ServiceNow and build and lead a dynamic team, with support from the business unit, executive team, and sales.

As Manager, Solution Consulting – Enterprise East – Employee Workflows (Presales), you will be responsible for supporting the technical sales efforts managing a team of skilled and highly motivated Solution Consultants. You will lead and manage the Employee Workflow product experts that convey value to address ServiceNow customers’ business issues. As a specialist leader, your team will contribute to the development of concepts, techniques & assets that enablable the regional account teams you support. You will help provide feedback into Product Business Unit to ensure we are investing in the right areas to drive growth and success in the field. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will identify opportunities and make recommendations for new procedures and best practices.

Measure of success in the role

  1. Driving growth of the EWF business in line with corporate goals

  2. Attraction, retention & development of key employees

  3. Enabling the team and diversifying the portfolio into the defined enterprise accounts

  4. Have full alignment with field account teams and Solution Specialist sales team members

  5. Being recognized as a strong leader by your peers, direct line reports and the organization

  6. Coaching the team to retain and upsell in key focused accounts

Responsibilities in this role:

· Help develop programs that enable other Solution Consultants to demonstrate the value of Employee Workflows on the ServiceNow platform

· Develop team members according to the demands of the business and according to their individual professional goals

· Drive best practices in sharing with other Solution Consultants to enhance the quality and efficiency of surrounding team members

· Drive Account Planning and engagement of your team with Account Plans to ensure team is engaged in early conversations with accounts.

· Manage a high performing team through the challenges of volume, velocity and high growth.

· Assign resources as required to marketing and other efforts to support demand generation

· Act as the ServiceNow subject matter expert at executive briefings / marketing events

· Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback

· Ensure proper alignment of resources and effective utilization of skill sets within the assigned region

Experience required:

· Team management experience a must; management of a pre-sales organization preferred

· Pre-sales experience required. Human Resource and employee experience desirable.

· Experience with the ServiceNow product suite or competitive product suites highly desirable

· Ability to articulate and logically communicate concepts with technical and non-technical audiences

· Demonstrated ability to lead projects & priority initiatives to completion

· Ability to work with ISV, integration and implementation partners

· A high degree of passion, energy, drive and willingness to travel

Ability to motivate and inspire our team of talented Solutions Consultants. We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Experience required:

· Team management experience a must; management of a pre-sales organization preferred

· Pre-sales experience required. Human Resource and employee experience desirable.

· Experience with the ServiceNow product suite or competitive product suites highly desirable

· Ability to articulate and logically communicate concepts with technical and non-technical audiences

· Demonstrated ability to lead projects & priority initiatives to completion

· Ability to work with ISV, integration and implementation partners

· A high degree of passion, energy, drive and willingness to travel

Ability to motivate and inspire our team of talented Solutions Consultants. We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

#LI-Remote

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

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