Massachusetts Jobs

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

Dynatrace is seeking a strategic and visionary leader to join us as the Director of Post-Sales Portfolio Management. This role will be a key member of our leadership team, responsible for leading the development, management, and optimization of our service offerings to drive customer adoption, retention, and revenue growth. This role will involve defining the strategic direction for our offerings, collaborating with cross-functional teams to develop and launch new offerings, and continuously optimizing and enhancing existing offerings to meet evolving market needs and customer expectations. The ideal candidate will be a dynamic leader with a strong business acumen, deep understanding of SaaS business models, and a passion for driving innovation and customer success.

Responsibilities

• Strategic Planning: Develop and drive the strategic direction for our service offerings, aligning with

company goals, market trends, and customer needs to drive customer satisfaction, retention, and

revenue growth.

• Service Offering Development: Lead the development and optimization of our service offerings,

collaborating with cross-functional teams including product management, engineering, marketing, sales,

and customer success, to define, develop, and launch new offerings and enhance existing ones.

• Go-to-Market Strategy: Develop and execute go-to-market strategies for new service offerings, including

pricing, packaging, positioning, messaging, and sales enablement, to drive successful launch and adoption

in the market.

• Customer Engagement: Engage with customers to understand their needs, challenges, and feedback

related to service offerings, and use insights to continuously improve and optimize offerings and

customer experience.

• Performance Monitoring: Establish key performance indicators (KPIs) and metrics to monitor the

performance and impact of service offerings, and use data and analytics to drive insights, identify areas

for improvement, and measure success.

• Team Leadership: Lead and mentor a team of service offer managers and specialists, providing guidance,

support, and development opportunities to ensure their success and professional growth.

• Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including product

management, engineering, marketing, sales, and customer success, to ensure alignment and

coordination in delivering value to customers and driving business success.

Qualifications

Minimum Requirements

Bachelor's degree in Business Administration, Marketing, or a related field; MBA or advanced degree preferred.

• Proven experience (5 years) in product management, marketing, or business development roles within

the software industry, with a focus on defining, developing, and managing service offerings.

Preferred Requirements

• Deep understanding of SaaS business models, enterprise software solutions, and market dynamics, with a

track record of driving customer satisfaction, retention, and revenue growth.

• Strong strategic thinking, analytical, and problem-solving skills, with the ability to translate market

insights and customer needs into actionable strategies and plans.

• Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate

and build relationships with cross-functional teams and external stakeholders.

• Results-oriented mindset with a focus on driving business impact and delivering measurable results.

• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and

requirements.

• Highly organized with strong project management skills and the ability to prioritize and manage multiple

initiatives simultaneously.

• Some travel will be required but will typically be less than 25%.

• This role will have people leader responsibilities

Additional Information

DOE, annual salary of $172000 - $210000 plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.