Job Information
Cambridge Savings Bank Director of Fraud Management in Waltham, Massachusetts
POSITION: Director of Fraud Management
Summary:
At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. The Director of Fraud Management operates within the first line of defense and is directly accountable to lead the CSB Fraud Management function, in alignment with the Enterprise Risk and Fraud Management Framework. This role reports to the Director of Business Risk Management and works collaboratively with the BSA, Enterprise Risk Management, Legal, and Compliance teams as well as key Business leaders to ensure Fraud risk is appropriately managed, escalated and reported.
Key Result Areas:
Lead and execute the Bank’s Fraud Risk Management Strategy, ensuring the safety and security of the Bank and its Clients financial transactions
Develop and execute comprehensive fraud prevention, detection, investigation, and recovery strategies; ensure that appropriate processes, procedures and controls are in place to minimize fraud loss. Fraud investigations may include collaboration with law enforcement agencies as necessary.
Lead, mentor, and empower a team of fraud professionals to effectively identify, escalate, and manage fraud-related incidents.
Perform root cause analysis and develop corrective action plans for large fraud losses.
Establish expectations, ownership, and accountability for continuous process improvement among fraud operations process and control owners.
Reporting and Analysis: Provide reporting on fraud trends, incidents, and key metrics to CSB executive management and other key stakeholders
Communication and Training: Act as central point of contact between the Fraud Risk Governance and Business Units to ensure communication of fraud risk related protocols and other information.
Risk and Compliance: Adhere to Enterprise Risk & Fraud frameworks, policies and standards, and report and escalate exceptions to facilitate business line corrective actions. Ensure that fraud management processes comply with applicable state and federal regulations. Execute self-assessments related to fraud processes, risks, controls, and quality assurance testing.
Continuous Monitoring: monitor all sources of fraud risk existing within Operations and externally. Engage in research, peer networking, and experience to anticipate critical fraud risk issues.
Perform additional duties as required.
Qualifications:
Bachelor's degree preferred.
5 years of Financial Services experience.
5 years of Fraud and Risk Management experience.
CFE, CFCI, CAMS, CFCS or other industry accreditation preferred.
Strong understanding of Fraud Operations and core banking systems (fraud, loan, deposits, payments and digital) and the business processes they support.
Successful track record in managing complex fraud incidents, including investigations, root cause analysis, and implementation of corrective action plans.
Excellent communication skills, including an ability to influence stakeholders across the organization, to speak effectively in small and large-group settings.
Strong attention to detail in a fast-paced work environment.
Demonstrated leadership experience, either through direct leadership or coaching / mentoring roles.
The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.
Location:
Hybrid/Waltham, Massachusetts
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service banking institution with over $6 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com , or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370
Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
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