Massachusetts Jobs

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.

Job Description

In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.

Responsibilities:

• Monitor client’s critical application performance and availability

• Summarize and review performance trends in operations status meetings

• Assist client staff in the troubleshooting and root-cause diagnosis of performance issues

• Maintain and enhance dashboards and reports to meet requirements of IT and business users

• On-board additional applications for monitoring

• Mentor and train customers on the Dynatrace Platform and Best Practices

• Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments

• Provide regular status updates and project documentation to support efforts at customer engagements

• Assist sales team in identifying new opportunities for product and services at customer sites

• Ensure health of the client’s Dynatrace Platform deployment and update software with any necessary service packs

• Maintain accurate deployment documentation

Travel Requirements

• Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, in those cases, relocation or working remotely may be required.

Qualifications

Minimum requirements:

• 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development

• Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline

*Desired Experience: *

• 1+ years of experience in software engineering and Object-Oriented Programming (OOP)

• 1+ years of solid enterprise level .NET or Java development/support/operations

• 1+ years of experience in web programming: JavaScript, AJAX and other JavaScript frameworks

• Must have strong interpersonal communication skills and a passion to learn new technology

• Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results

• Must have excellent written, oral, and presentation communications skills.

• Must possess excellent problem-solving and analytical skills

• Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.

• Previous consulting experience and / or Project Management experience is a plus

• Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes etc.

• Ideal candidates will have 2+ years of Dynatrace Technology experience

• Dynatrace Product Certification

Additional Information

The salary range for this role is $90,000 - $120,000. When determining your salary, we consider your experience, skills, education, and work location.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.