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Robert Half Commercial Loan Servicing Coordinator in Waltham, Massachusetts

Description We are on the lookout for a diligent Loan Servicer/Administrator to join our team located in Waltham, Massachusetts. As the Loan Servicer/Administrator, your primary role will be to provide operational and servicing support to various commercial lending areas. This includes managing loan documentation, processing loan payments, and assisting in the management of the bank's participation portfolio. This position offers a short term contract employment opportunity.


• Review and process customer credit applications accurately and efficiently.

• Maintain accurate customer credit records and resolve any inquiries related to customer credit.

• Monitor customer credit accounts and take appropriate actions to collect delinquent payments.

• Process and input borrowing base information for asset-based loans to ensure proper calculation of availability.

• Responsible for managing incoming loan documentation, including the creation of new loan note files and indexing of documentation for existing loans.

• Communicate directly with customers orally and in writing to respond to customer needs and inquiries and resolve issues within authority level.

• Prepare and distribute various daily, weekly, and monthly portfolio reports.

• Utilize a variety of skills including Automated Underwriting System, Calyx Point, CRM, Data Processing, LaserPro, About Time, Closing Processes, Compliance, Credit, Customer Service, Microsoft Excel, Data Entry, Data Entry - Numeric, and Computer Data Entry.

• Assist in the management of the Bank’s participation portfolio, including funding, tracking of payments received, sending remittances, and responding to questions of partner banks. Requirements • Minimum of 1 year of experience in a Loan Servicer/Administrator role or similar

• Proficiency in the use of Automated Underwriting System and Calyx Point

• Experience with CRM systems for managing customer interactions

• Strong skills in Data Processing and Computer Data Entry

• Knowledge of LaserPro and About Time software

• Familiarity with Closing Processes in the lending industry

• Understanding of Compliance requirements in financial services

• Solid knowledge of Credit procedures and policies

• Exceptional Customer Service skills

• Proficiency in Microsoft Excel for data management and reporting

• Experience in Data Entry - Numeric, ensuring accuracy and speed

• Ability to work in a team as well as independently

• Strong communication and interpersonal skills

• High attention to detail and organizational skills

• Ability to manage multiple tasks and priorities in a fast-paced environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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