Siemens Healthineers Order Operations Specialist/Sales Support Specialist - Walpole, MA or Cary, NC in Walpole, Massachusetts
Job Family: SCM-Procurement / Supply Chain Logistics
Req ID: 334870
Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team!
Our global team : We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture : We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .
Join our team now at Siemens Healthineers as an Order Operations Specialist/Sales Support Specialist in Reagent and Instrument Logistics Customer Operations.
This is a role well suited for an ambitious professional, looking for the next step in their career. As an Order Operations Specialist/Sales Support Specialist in Reagent and Instrument Logistics Customer Operations , you will be responsible for :
Processing customer inquiries and orders while ensuring business processes are followed.
Responding to/resolving customer complaints and disputes to increase customer satisfaction
Recognizing when to escalate customer issues
Managing orders for products from customers via inbound phone calls and emails
Collaborating in a professional manner with different teams within and outside the organization
Maintaining a positive team environment while providing the best customer experience
This position may suit you best if you are familiar with the below, and would like to develop your career with Siemens Healthineers:
Enter, maintain, and process customer orders in SAP
Manage inbound customer calls and emails related to customer orders, inquiries, and escalations.
Troubleshoot/problem solve order issues, issue credits, and process returns as needed
Running and managing reports to reduce open tasks
Proactively manage relationships with customers, Marketing, Planning, Sales Reps., Account Executives, and shipping distribution personnel by building and maintaining relationships,
Required skills to have for the success of this role
3 years vocational training and 3 years of practical experience required
Lean Six Sigma training preferred
Strong computer skills, knowledge in Windows and Microsoft Applications and experience with SAP and CRM preferred
Strong problem-solving skills
Excellent verbal and written communication skills
Exceptional attention to detail
Strong organizational skills and able to multi-task
Able to work in a team environment, be flexible, reliable, and supportive
Able to prioritize assigned tasks
Minimal travel is required
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers .
Organization: Siemens Healthineers
Company: Siemens Healthcare Diagnostics Inc.
Experience Level: Early Professional
Full / Part time: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
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